Director of Customer Implementation - Adoption

February 18

❄️ Minnesota – Remote

Although this job is listed in Minnesota, this company may be open to hiring remote in other states.

💵 $112.5k - $150k / year

⏰ Full Time

🔴 Lead

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

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DTN

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DTN is a data, analytics, and technology company that provides operational intelligence to help businesses make confident decisions. They specialize in delivering advanced weather insights for various industries, including agriculture, aviation, transportation, and utilities. With their innovative solutions, DTN empowers clients to manage operations efficiently and mitigate risks associated with adverse weather conditions.

Refined Fuels • Weather • Agriculture • Trading • Financial Analytics

1001 - 5000 employees

🌾 Agriculture

💰 Grant on 2014-09

📋 Description

• The Director of Customer Implementation & Adoption plays a pivotal leadership role in bridging the gap between DTN’s customer technology deployment and the realization of business value, ultimately driving customer success and fostering long-term retention. • This position requires an experienced leader with a strong blend of customer engagement expertise, technical leadership, strategic project management, and excellent communication skills. • The Director is responsible for driving the strategic vision, developing frameworks, and ensuring the seamless execution of customer implementations and adoptions, positioning DTN as a trusted partner in long-term success. • As the senior leader in this function, the Director oversees the discovery, development, deployment, and continuous optimization of services that deliver high levels of customer engagement and successful implementation of DTN's SaaS solutions. • This includes establishing a robust, scalable approach to implementation, change management, and adoption across the organization. • This leadership role is integral to shaping and executing DTN's customer success strategy, ensuring impactful implementations and customer adoption experiences that drive long-term satisfaction and loyalty.

🎯 Requirements

• Experienced in leading service development, customer success, or a related function within the SaaS industry • Prior experience in leadership roles • Strong strategic and analytical thinking capabilities to drive decision-making and operational excellence • Excellent communication, negotiation, and interpersonal skills, with the ability to engage executive-level stakeholders and influence outcomes • Proven expertise in project management • Deep understanding of customer-focused methodologies and frameworks for solution adoption and implementation • Strong leadership and team-building skills, with a track record of managing cross-functional teams • Proficiency in service design, project management tools, and data analytics • Experience in managing and expanding service portfolios within a SaaS environment • Expertise in adoption frameworks, change management, and customer success methodologies • Project Management Certification (e.g., PMP, PRINCE2) or similar credentials

🏖️ Benefits

• Competitive Salary • Unlimited PTO • Collaborative and dynamic work environment. • Flexible working hours • Remote work model • Competitive Medical, Dental and Vision Insurance Plans • 6% 401K matching • Unlimited access to 13k+ courses via learning platform to support employee career advancement • Employee Assistance Program (EAP)