Duck Creek Technologies
Duck Creek Technologies is a leading provider of comprehensive software solutions for the insurance industry, specifically focusing on property and casualty (P&C) insurance. Their platform offers a suite of core system solutions, including policy, billing, claims, and analytics. With a strong emphasis on low-code configurability, Duck Creek enables insurers to quickly implement changes and launch new products to meet market needs. The company also emphasizes partnerships with leading technology innovators to deliver enhanced customer experiences and streamline operations for insurers around the world.
Property and Casualty Insurance Technology • Policy • Billing • Claims • Rating
Manager - Customer Success Management
February 11
Duck Creek Technologies
Duck Creek Technologies is a leading provider of comprehensive software solutions for the insurance industry, specifically focusing on property and casualty (P&C) insurance. Their platform offers a suite of core system solutions, including policy, billing, claims, and analytics. With a strong emphasis on low-code configurability, Duck Creek enables insurers to quickly implement changes and launch new products to meet market needs. The company also emphasizes partnerships with leading technology innovators to deliver enhanced customer experiences and streamline operations for insurers around the world.
Property and Casualty Insurance Technology • Policy • Billing • Claims • Rating
📋 Description
• Manage and develop multiple medium/large Duck Creek OnDemand and OnPrem accounts. • Act as the primary contact and trusted advisor for customers. • Develop success plans and track renewals. • Ensure customer satisfaction and gather feedback for improvements. • Maintain regular contact with customers to ensure success.
🎯 Requirements
• Bachelor’s degree or foreign equivalent in Computer Science, Computer Information Sciences or related degree. • Minimum 6+ years functional and technical knowledge of SaaS platforms. • Experience in a customer-facing, service-oriented role. • Ability to explain complex technical concepts to non-technical audiences. • Exceptional customer service and organizational skills are a must. • Efficient multi-tasking and project management skills. • Excellent communication skills, both written and oral.
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