Microsoft 365 Administrator
14 hours ago
Description
• Managing, configuring, and optimizing the Office 365 environment, including Exchange Online, SharePoint Online, Microsoft Teams, and security configurations. • Proactive monitoring, troubleshooting, and collaborating with IT teams to maintain high service levels. • Maintain high availability and performance across all Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and Microsoft Teams. • Monitor service health proactively and address issues before they impact business operations. • Manage user accounts, licenses, and permissions in compliance with company policies. • Configure and manage security settings, data protection policies, and compliance features. • Perform regular backups of data and systems, ensuring disaster recovery plans are tested and effective. • Plan, schedule, and execute upgrades or migrations as needed. • Collaborate with other IT teams to troubleshoot and resolve technical issues efficiently. • Provide Tier 2 and 3 support to end users for Microsoft 365 applications. • Address user requests, including password resets and support with Microsoft 365 services. • Troubleshoot issues with integrated hardware or software, such as mobile devices and printers. • Create and maintain documentation for configurations, processes, and troubleshooting. • Conduct training sessions and workshops to support end users on Microsoft 365 applications. • Research new products, features, and solutions to improve efficiency and productivity. • Monitor changes in the Microsoft 365 ecosystem and identify opportunities for process improvements.
Requirements
• Bachelor’s degree in Computer Science , Information Technology, or a related field. • 5+ years of experience in Microsoft 365 administration or similar roles. • Strong knowledge of Microsoft Office 365 applications and services. • Expertise in managing Exchange Online, SharePoint Online, and Microsoft Teams. • Experience with Active Directory (AD), Group Policy Management, and Azure AD. • Proficiency in PowerShell scripting for automation and administration. • Strong troubleshooting skills to resolve technical issues across platforms. • MCSE: Productivity Certification. • ITIL v3 Foundation Certification or equivalent knowledge of IT service management. • Experience with Azure Rights Management and mobile device management (MDM). • Knowledge of compliance frameworks and data protection practices. • Familiarity with Exchange ActiveSync and integration of mobile devices.
Benefits
• Location: Hyderabad (with flexibility for remote work). • Learning and development opportunities with access to the latest technologies. • Indian holiday calendar with 5 additional personal days off. • Comprehensive leave policy, including vacation, sick leave, maternity/paternity leave, volunteer time off, and more. • Healthy work-life balance. • Requires working In Night Shift (IST)
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