Senior Business Systems Analyst

6 days ago

⚜️ Louisiana – Remote

Although this job is listed in Louisiana, this company may be open to hiring remote in other states.

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

+3 more states

⚜️ Louisiana – Remote 🌲 North Carolina – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

💵 $75.9k - $136.6k / year

⏰ Full Time

🟠 Senior

⚙️ Systems Engineer

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E-Verify Program

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E-Verify Program is a United States government-run web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. Managed by the U. S. Department of Homeland Security, E-Verify verifies employee identity and employment eligibility against official government records. Employers can check the status of new hires by matching information from their Form I-9, Employment Eligibility Verification, to Department of Homeland Security and Social Security Administration databases.

501 - 1000 employees

Founded 1997

🏛️ Government

📋 Compliance

📋 Description

• Looking for an experienced Contact Center Sr. Business System Analyst. • You will have a passion for technology and apply it to our high-performance culture. • Responsible for engineering various and complex aspects of physical and cloud hosted Contact Center solutions. • Develop and maintain technical standards and procedures for the IT Infrastructure. • Analyze operational data, transform and manage business requirements for new designs or modifications. • Use interpersonal skills to partner and consult with technical, business, project management staff, and IT Leaders. • Leverage advanced technical knowledge to design, build, deliver, and maintain complex systems and integration. • Coordinate the planning and development of highly complex engineering designs. • Own and maintain technology currency and capacity planning in support of established SLAs. • Provide leadership in software and hardware licensing, financial and capacity activities. • Lead detailed infrastructure design of larger, complex internal projects. • Provide operational readiness through engineering, planning, coordination, and delivery of analysis and support. • Maintain standardized guidelines, work procedures, and schedules for solution engineering.

🎯 Requirements

• Bachelor's degree or advanced degree (where required) • 8+ years of experience in related field • In lieu of degree, 10+ years of experience in related field • Significant experience and expertise in network, compute, storage, telephony, platform, middleware, and/or database • Experience automating tasks associated with technical specialties • Experience successfully leading large and/or multi-faceted Contact Center projects • Working experience in Contact Center technologies: CCaaS, CRM Integration, Genesys, AWS, Call Recording, Storage, Reporting, Private/public carrier services • Proven debugging and high-level technical troubleshooting skills • Exceptional oral and written communication and presentation skills • Ability to effectively manage multiple priorities with excellent organization and planning skills • Knowledge of Systems Development Life Cycle Methodologies and process flows • Ability to correlate technical actions to business impact • Prior Working Experience with Genesys Administration – Pure Cloud and/or Premised based WWE • Development of Interactive Voice Response Systems (IVR) • Implementation of Contact Center Call Routing methods and strategies • Screen Capture and Call Recording • Workforce Management tools and Contact Center staffing models • Desktop Computing Softphone configuration and design • Telecommunications planning and support • SIP Telephony

🏖️ Benefits

• Annual Incentive Bonus* • 401(k) with employer match • Paid Time Off (PTO) • Competitive health benefits • Wellness programs • Based on annual corporate goal achievement and individual performance.