Senior Customer Success Manager

February 8

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Easy Agile

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Easy Agile is a company that develops apps and tools designed to enhance agile workflows within Jira. Their products enable agile teams to visualize workflows, improve sprint reliability, and collaborate effectively, with features like roadmap planning, persona capture, and retrospective templates. Easy Agile's solutions are geared towards simplifying complex agile processes and fostering team alignment and customer-centric product development.

Agile Software Development • Atlassian Marketplace • JIRA • Kanban • Scrum

11 - 50 employees

☁️ SaaS

⚡ Productivity

📋 Description

• Easy Agile is an Australian founded bootstrapped start-up. • We have four products built on top of Atlassian’s flagship product Jira. • We are on a truly unique journey with an emphasis on work/family/community/self balance. • We’re excited to expand our team internationally with our first hire in Canada! • As Easy Agile’s dedicated Customer Success Manager, you’ll be the go-to person for our evaluators and customers. • You’ll be joining a talented Customer Experience team of four. • You’ll be collaborating closely with our Marketing and Partnerships teams.

🎯 Requirements

• You have 5-6 years of experience in Customer Success or Account Management for SaaS products. • You’re passionate about building strong relationships with customers and love seeing them succeed. • You have experience working in an Agile environment and are familiar with agile frameworks and principles. • You’re comfortable working with data, using insights to inform decisions and track customer health. • You’re skilled at managing multiple accounts while prioritising efforts based on customer impact and business goals. • You’ve successfully worked with globally distributed teams and can manage your work autonomously. • You thrive in ambiguity and can create structure from scratch. • You’re an excellent communicator who can simplify complex ideas. • You work well in a collaborative environment where you can partner closely with cross functional teams.

🏖️ Benefits

• Flexible working options (because we value outcomes over output). • Four paid volunteer days a year to dedicate to your favourite cause. • An annual learning allowance of $4,500 CAD to help you up-level your skills. • Bi-annual hackathon days to explore new ideas. • Half days off on Fridays from December through to February. • $1800 CAD to put towards your home-office fit out (if you choose to work from home). • Travel to spend time with your Australian team mates each year. • Opportunities to travel overseas to conferences to learn more about our customers and agile.