Technical Support Engineer

6 days ago

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EasyLlama

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elearning • sexual harassment • diversity • compliance • HIPAA

11 - 50 employees

Founded 2018

📋 Compliance

📚 Education

👥 HR Tech

Description

• EasyLlama is transforming the HR compliance industry by reinventing outdated and uninspiring training solutions and adapting them for the mobile-first generation. • Our engaging, fun, and interactive training helps millions of employees worldwide build a safer, more positive, and inclusive workplace. • We aim to partner with thousands of organizations to reduce employee risk and foster a more inclusive and secure environment for all. • We have a strong culture of collaboration, innovation, and getting things done.

Requirements

• You possess an Associate’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience. • You have worked for 3 or more in years of technical support experience, preferably in SaaS. • You have experience assisting with API implementation, including troubleshooting and guiding customers through integration processes. • You excel at troubleshooting integration issues related to third-party systems, APIs, and platforms, with a strong focus on SCORM (Sharable Content Object Reference Model) compatibility and troubleshooting. • You are proficient in completing security questionnaires and ensuring compliance with internal and external security standards and best practices. • You are familiar with troubleshooting operating systems (Windows, macOS, Linux) and common software applications. • You have knowledge of scripting or programming languages (e.g., JavaScript, Ruby, etc.), which is a valuable asset. • You possess strong problem-solving and analytical skills, allowing you to think critically and effectively under pressure. • You communicate exceptionally well, both in writing and verbally, and can explain technical issues to non-technical customers with ease. • You demonstrate a customer-centric attitude, showing patience and a genuine desire to help others succeed.

Benefits

• Flexible, fully remote environment • 4 Weeks Vacation - Recharging is essential. We respect your time off and encourage it. • Competitive employer-sponsored health insurances • 401(k) + company matching • Professional development reimbursements • Monthly remote work stipend