Genesys Client Consultant

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EDCi

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Enabling Excellence in Communication and Technology

Cloud Services • Support • Data Center • Professional Services • Communication and Collaboration

51 - 200

Description

• The Client Consultant will serve as a key component on EDCi’s Customer Care Sales team • Perform continuous improvement consulting support • Lead client continuous improvement Genesys Cloud platform support • Provide in-depth analysis combining complex technical and business issues • Demonstrating and answering questions to clients, related to our top contact center platforms • The ability to quickly understand and solution customer pain points

Requirements

• 1+ year experience in Genesys Cloud CX (Purecloud) technology • Genesys Could CX certification is a plus • Knowledge of telephony architecture and Genesys Cloud CX dependencies • Experience in delivering business operations and/or customer experience initiatives • Understand best practices for a service organization • Development experience and/or mindset • Excellent client service attitude and team focus • Healthcare industry background (optional) • Natural language bot flow development experience (optional) • Leadership experience (optional) • Business analysis experience or having been part of transformation projects (optional) • Understand how budgets work along with how to creatively achieve strategic initiatives (optional)

Benefits

• Remote work from home • Paid holidays, vacation and sick time • Bring Your Own PC Policy • Cell phone reimbursement • Casual dress • Funded training and certifications • Health, dental and vision insurance • 401K match • And much more!