QA Specialist

October 5

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EDCi

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Cloud Services • Support • Data Center • Professional Services • Communication and Collaboration

51 - 200

Description

• EDCi is seeking a highly skilled and detail-oriented QA Specialist to join our Customer Experience team. • Play a crucial role in ensuring the quality of our implementations and integrations. • Creating and implementing QA processes, ensuring the highest level of quality in our contact center solutions. • Contributing to the efficiency and effectiveness of our integrations. • Help build and shape a QA team, drive process improvements, develop and execute test cases.

Requirements

• Strong analytical, communication and problem solving skills are required • Proven experience with business and technical requirements analysis, modeling, verification, and methodology development • Genesys Cloud Architect Experience, particularly in building call flow • Genesys Cloud Administrator Experience, specifically managing contact center setups • Experience with development and implementation of software solutions, systems, or products • Ability to create systematic and consistent requirements specifications in both technical and user-friendly language • Strong attention to detail and the ability to solve complex problems • Experience with testing procedures and platforms such as Azure Dev Ops • Highly proficient in Microsoft Excel, with the ability to create complex data models and reports • Experience with SharePoint for document management and collaboration • Proficiency in Visio for process mapping and diagramming • Familiarity with Workforce Management (WFM) tools and processes • Experience in telephony and understanding of phone systems integrations

Benefits

• Remote work from home • Paid holidays, vacation and sick time • Bring Your Own PC Policy • Cell phone reimbursement • Casual dress • Funded training and certifications • Health, dental & vision insurance • 401K match • And much more!