Customer Support Specialist
November 13
Description
• We are Futuremedia, an established digital company with a tradition of developing and scaling highly competitive, high-traffic SaaS products used by millions of people and businesses worldwide. • Our team of professionals is at the forefront of technology, continually pushing boundaries to achieve excellence and success in the dynamic digital landscape. • As our Customer Support Specialist, you will report to the Head of Customer Support. • You will be interacting with our customers on a daily basis while making sure customer satisfaction is at the highest levels. • The mission of the team is to deliver excellent customer support journeys throughout the customer lifecycle, focusing on quality, customer satisfaction, and efficiency. • This is a perfect role for someone who has minimum 2 to 3 years of experience in customer support or a client-facing role. • We are looking for someone who loves helping people and is excited about the opportunity to work in a young, fast-growing company.
Requirements
• 2-3 years of remote/hybrid experience in Customer Support • Flexible in working hours. Being able to work in the morning, evening, and weekends. • Previous experience in compiling documentation (internal or external) • Analytical and troubleshooting skills (experience in resolving complicated issues that require strong ownership, personal investigation, and cooperation with different teams) • Experience in working with CS tools such as: Jira, Confluence, Zendesk or similar emailing tools • Understands what KPIs were used in the past roles and what was his/her measured level of performance • Previous experience in handling issues via TeamViewer • Knows or wants to learn new technology, for example, some programming language • Work experience in copywriting • Willingness to work on chats • Willingness to work in shifts (morning, evening, and weekends)
Benefits
• Long term, full time position. • 22 days of paid annual leave per year • Work on digital products generating millions of visitors monthly • Flexible hours • Work from home
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