eGroup
IT Consulting and Services • Virtualization • Flash Storage • Data Center Networks • Data Protection
51 - 200
💰 Private Equity Round on 2021-10
Application Support Engineer
November 12
eGroup
IT Consulting and Services • Virtualization • Flash Storage • Data Center Networks • Data Protection
51 - 200
💰 Private Equity Round on 2021-10
Description
• You are working for eGroup Technologies, an IT-subsidiary of ebuero AG. We develop and operate a SaaS platform for remote secretarial solutions. • As an Application Support Engineer, you support our in-house SaaS Remote Secretary Solution and ensure operations run smoothly: • Provide second-level support for our proprietary SaaS solutions • Troubleshoot and resolve application issues reported by internal users • Collaborate closely with development teams to identify and resolve bugs • Monitor application performance and proactively address potential issues • Assist with software updates, deployments, and configurations • Document support processes and maintain records for issue resolution • Participate in training to stay current with application features and best practices • Oversee service provider management and escalate issues as needed
Requirements
• 3+ years of experience in IT • Basic knowledge of SQL, web technologies, and scripting languages • Familiarity with ticketing systems and managing support tickets • Good communication and interpersonal skills • Experience managing relationships with service providers • Solution-focused, process-oriented approach to work • Fluency in English (C1 level or higher) is required
Benefits
• Attractive salary and an open-ended employment contract • Flexible working hours and options for mobile working • Choice to work in our Berlin or Nürnberg office, or remotely from a location within 3 hours by flight. • Further training and career opportunities • A versatile and varied area of responsibility in an innovative and high-growth international company • Responsible actions as well as direct cooperation with technical experts, and system partners • Free drinks, fresh fruits, and more location-specific benefits
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