Onboarding Manager

November 14

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Elevar

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Google Analytics • Conversion Optimization • eCommerce • Data Analysis • User Experience

11 - 50

Description

• The Onboarding Manager will oversee the end-to-end implementation and onboarding of Elevar’s SaaS product for new clients. • This role is pivotal in guiding clients through setup, integration, and activation phases, meeting their needs and expectations. • The ideal candidate will have experience in SaaS onboarding, project management, and technical implementation, with a strong focus on client success.

Requirements

• Manage end-to-end implementation of Elevar’s SaaS solutions with a team of Analysts, ensuring timelines and budgets are met. • Collaborate with clients, sales teams, and technical teams to define requirements and scope for implementations. • Work with Analysts to manage their work and effectively divide workload to maintain project efficiency. • Develop project plans, manage project timelines, and track progress against milestones. • Provide regular updates and status reports to clients, stakeholders, and Elevar management. • Identify and manage project risks, proactively addressing potential issues with effective solutions. • Lead client meetings and workshops to gather requirements and ensure buy-in and alignment. • Work with the product team to configure, customize, and integrate Elevar with third-party marketing platforms to meet client needs. • Create and maintain comprehensive project documentation and reusable templates. • 5+ years in project management, client management, and technical implementation with SaaS solutions. • Strong leadership and communication skills, with the ability to manage client relationships and lead cross-functional teams. • Technical proficiency with SaaS platforms, Google Analytics, and Google Tag Manager. • Ability to manage multiple projects and priorities simultaneously. • Strong analytical and problem-solving skills.

Benefits

• Competitive salary & bonus • 100% health, vision, dental coverage • Flexible working hours - good work-life balance goes a long way. • A hard-working and dedicated team that is fun to work with. • Annual retreat (even if remote) • Benefits effective the first day of the month following hire date! • Health benefits, company-paid long-term disability, voluntary short-term disability, company-paid Life and AD&D insurance, voluntary supplemental Life insurance (employee/spouse/child), and health and dependent care flexible spending accounts all effective the first day of the month following the month of hire. • Free Virtual Medical Visits for employees and dependents enrolled in a medical plan. • Quarterly enrollment 401(k) Savings and Investment Plan with 50% company match up to 6% of the employee contribution. 100% vested in only 3 years! • 9 paid holidays • Employee Assistance Program • Employment is contingent upon the successful completion of a background check. • We are unable to sponsor work visas at this time. • We believe that diversity of thought, background and experience makes us stronger. • Buxton is committed to a diverse and inclusive workplace.