Senior Application Support Analyst

October 10

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Elite Technology

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software • legal • practice management • financial management • professional services firms

501 - 1000

Description

• Elite Technology is a leading technology company helping law firms improve operational effectiveness. • The Senior Support Analyst provides advanced technical consultative Application Support. • Assist customers in effectively utilizing the Elite software to meet business objectives. • Lead mentoring and shadowing sessions for peers. • Collaborate with team for timely resolution of customer issues.

Requirements

• Bachelor’s degree or equivalent experience • 5+ years technical, financial and/or related customer Support service experience in a software environment • Intermediate to advanced knowledge in Microsoft SQL Server, MS office, Smartsheet, IE, and Salesforce • Exceptional customer service soft skills with expertise in troubleshooting and solving complex problems • Excellent organizational, time management, multitasking, written and verbal communication skills • Prior knowledge/experience in legal finance sector, professional services or similar financial systems environment. • Strong understanding of Generally Accepted Accounting Principles (GAAP), and or prior Legal industry accounting experience preferred. • Elite software experience required.

Benefits

• Competitive Compensation Package ($85,000-$95,000 base salary + a variable component) • Comprehensive Healthcare Coverage (Health, Dental, Vision) • Retirement Savings Plan with an Employer Contribution • Professional Development Opportunities • Time Off • Wellness Initiatives