Support Engineer II - Remote

February 19

Apply Now

Receive Emails with Similar Jobs

Emburse

WebsiteLinkedInAll Job Openings

Emburse is a company that provides innovative solutions for travel and expense management. It focuses on offering businesses forward-thinking technology to manage and streamline their expense and travel management processes efficiently. Emburse's diverse set of software solutions includes travel management, invoice and payments automation, and insights analytics. Known for its mobile-friendly and customizable applications, Emburse aims to help businesses optimize their financial processes and enhance data-driven decision-making. The company's commitment to security and data processing requirements ensures that user information remains protected. With a recognition in the industry for its advanced technology, Emburse empowers finance teams to lead their organizations through data-driven advancements.

501 - 1000 employees

💸 Finance

🏢 Enterprise

☁️ SaaS

💰 Private Equity Round on 2019-07

📋 Description

• At Emburse our mission is to help make our users’ lives – and their businesses – better. • We are dramatically transforming how organizations manage corporate expenses and invoices. • We humanize work by automating manual tasks and saving users’ time, so they can focus on what matters most – their family, community, or more rewarding work. • We help CFO’s give their employees a simple and amazing experience while ensuring compliance and reducing costs. • Our solutions are tailored for companies from start-ups and SMBs to enterprises. • Support Engineers are responsible for receiving cases from production environment monitoring tools as well as directly from Production clients during their usage of Emburse products and providing the appropriate service to address those inquiries. • Cases may consist of questions related to product functionality, reports of the product not working as expected, system availability, third-party integrations, and/or other topics related to access, configuration and usage. • Support Engineers address these cases through: providing prompt communication with customers through various channels; testing, troubleshooting and analysis; research or internal consultation on product functionality; performing administration or configuration tasks via internal tools; transferring or escalating issues to another internal group when appropriate.

🎯 Requirements

• Bachelor’s or Associate’s degree in Business Information Systems, Information Technology or similar field, and/or equivalent experience required • 2 years experience in a technical support role using SQL and Linux in a professional capacity • 2 years experience of software support to business clients • Ability to write intermediate SQL queries • Ability to apply understanding of relational database structure to implement data corrections with little error • Basic Linux command line experience • Ability to communicate technical information to non-technical clients in a clear, articulate manner both written and verbally • Great interpersonal skills to be able to work with clients and multiple departments • Demonstrated ability to apply problem-solving and critical thinking • Ability to manage and work both effectively and calmly under pressure • Strong interpersonal and teamwork skills, with the ability to establish credibility, trust, and clear communication through the team or functional area • Experience using online web meeting presentation software preferred • Customer service experience preferred but not required • Knowledge of accounting practices and terminology preferred, but not required