Customer Success Manager

August 7

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Emi Labs

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Hire better frontline workers, faster (YC W19)

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Description

• You'll be managing the relationships with our enterprise clients, guaranteeing that they get the most out of our platform and become loyal promoters, becoming a trusted partner for our customer's leadership team. • You'll also be in charge of driving adoption through different initiatives, delivering result presentations, and being the voice of the customer inside our organization. • Build a close and long-term relationship with the leadership team and champions of our clients. • Drive user adoption through different tools and activities. • Delivering and communicating ROI for our clients throughout the customer lifecycle. • Be the voice of the customer in Emi, providing insights to work side-by-side with our product and tech teams. • Being the trusted partner for the customer on use-case and product functionality.

Requirements

• +5 years of working experience and at least 2 years of experience managing relationships with big companies, ideally with enterprise accounts. • Analytical mentality. • Impressive executive presence and communication abilities. • Strong leadership skills. • Ability to create structure in ambiguous situations and design effective processes. • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services). • Thrives working in a growing environment, with the uncertainty and chaos of an early-stage startup. • Being a fluent English speaker or native is a plus.

Benefits

• 💰 Competitive salary: Salaries paid in USD. • 📈 Stock Options: Stock Options Package as part of your compensation package. • 🧑🏽‍💻 Flexible remote-first work culture. We work towards goals*. • 🏖️ Vacations: 3 weeks of vacation. • 🧑‍🎄 Holiday season: Week off between Christmas and New Year's Eve. • 💆 Physical Wellness program: We have partnered up with Gympass, a well-being platform that offers the best coverage of top gyms, studios, and activities for you to choose from. • 🇺🇸 English Classes: Improve your English skills with our in-company teachers. • 📚 Internal library: Get all the free books - digital, physical - you like, anytime.