Care Manager, French Speaking

4 days ago

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Empathy

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Empathy is a company that provides comprehensive support systems for families experiencing loss. Their flagship product, Empathy LifeVault™, empowers families to create estate plans for a secure financial future. The company offers personalized Care Plans tailored to the urgent needs of families, helping them navigate the challenges of loss with human care enhanced by technology. This includes time-saving tools for administrative tasks, grief support through audio companions and exercises, and assistance with the probate process. Empathy also collaborates with partners like life insurance companies, consultants, and employers to extend their support to beneficiaries and employees during tough times.

51 - 200 employees

👥 B2C

🧘 Wellness

🌍 Social Impact

💰 Series B on 2024-03

📋 Description

• Empathy is on a mission to help families through life’s most challenging moments. • Our award-winning product provides peace of mind by guiding families through the tasks associated with loss. • We enable families to focus on what truly matters and support them through the emotions that follow. • The Empathy Care Team assists families navigating the aftermath of a loved one’s passing. • We’re looking for a compassionate Care Manager to guide families through their journey. • Your role will involve documenting processes and providing exceptional support to users via phone, chat, and email.

🎯 Requirements

• Warm-hearted, empathetic, and patient team members • Fluency in French and English is required • Must be a resident of and legally authorized to work in the United States • Strong love for learning and conducting research in an unfamiliar field • 2 years of professional experience in a customer-facing role/counseling/support/concierge services or related fields (including internships) • Proficient in navigating new technology, tools, and platforms with a strong ability to adapt to evolving digital environments • Experience in creating and communicating step-by-step process flows • Excellent communication, organizational, and interpersonal skills • Demonstrated problem-solving abilities involving challenging deadlines and priorities • Ability to organize multiple tasks and projects while efficiently managing workflows • Ability to analyze situations and make independent professional judgments without close supervision • Preferred: Familiarity with the Québécois dialect • Some familiarity with the logistical aspects of navigating loss in Canada • Ability to work on weekends and evenings • Previous experience in social work, grief counseling, education, allied health, or other related fields • Experience with Google Suite, Slack, and Zendesk

🏖️ Benefits

• All Remote Care Managers • Company Equity in a high-growth start-up • Annual Remote Work and Wellness Stipends • Enhanced compensation rate for work during company-observed holidays • Paid Bereavement Leave • Full Time Remote Care Managers • Comprehensive health insurance coverage • Generous paid time off, including company holidays, vacation days, and paid leaves • Retirement savings plan with employer matching