Customer Care Specialist - HR

November 21

Apply Now

Receive Emails with Similar Jobs

Employment Hero

WebsiteLinkedInAll Job Openings

HR Software • Employee Benefits • HR System on Cloud • HR Platfrom • HR System

501 - 1000 employees

Founded 2014

☁️ SaaS

👥 HR Tech

🎯 Recruitment

💰 Series F on 2022-02

Description

•As a Customer Care Specialist (HR), gather information from customers and ensure their support and success after implementing the Employment Hero Payroll product. •Support customers by ensuring accuracy and resolving customer tickets efficiently. •Address customer issues professionally and escalate to the appropriate teams when necessary. •Hours are Monday to Friday from 8.30am to 5.30pm (PH local time). •Respond to and resolve customer tickets, calls, and queries related to the Employment Hero HR Platform in a timely manner. •Assist and collaborate with the wider squad and support team to provide best practice system use and education to all customers. •Proactively analyze product functionality across the platform and test to identify user error/system logic.

Requirements

•1-2 years experience with proven results in a fast paced customer service/support environment across live chat and email. •Relevant Australian HR Experience •Prior exposure to customer experience within a SaaS (Software as a Service) environment. •Exposure to working in fluid, high change and high velocity environments. •Problem solving skills with a sound and thorough approach to troubleshooting. •Ability to manage competing priorities, working autonomously; requesting assistance where needed. •Strong and polished verbal and written communication skills.

Benefits

•Health card membership (Maxicare) on the first day (150k PHP/per year) plus 1 free dependent (90k PHP/per year) •3k PHP De Minimis allowance per month (non-taxable) on top of your salary package •Generous leave allowance - 24 days per annum