Customer Care Specialist (HR)

July 25

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Employment Hero

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Work easy. The smarter way to manage people, payroll and productivity.

HR Software • Employee Benefits • HR System on Cloud • HR Platfrom • HR System

501 - 1000

💰 Series F on 2022-02

Description

• Working within our Customer Experience team to gather information from customers and ensure support after implementation. • Responding to and resolving customer tickets, calls and queries related to the Employment Hero HR Platform in a timely manner. • Assist and collaborate with the wider squad and support team to provide best practice system use and education to all our customers. • Proactively analyse and understand product functionality across the platform and testing to identify user error/system logic.

Requirements

• 1-2 years experience with proven results in a fast paced customer service/support environment across live chat and email. • Prior exposure to customer experience within a SaaS (Software as a Service) environment. • Relevant HR Experience and/or Related Qualification (nice to have). • Exposure to working in fluid, high change and high velocity environments. • Problem solving skills with a sound and thorough approach to troubleshooting. • Ability to manage competing priorities, working autonomously; requesting assistance where needed. • Strong and polished verbal and written communication skills.

Benefits

• A generous budget for your home office • Cutting-edge tools and technology • Health card membership (Maxicare) on the first day (150k PHP/per year) plus 1 free dependent (90k PHP/per year) • 3k PHP De Minimis allowance per month (non-taxable) on top of your salary package • Reward and recognition programs - because great work should be recognised and rewarded • Generous leave allowance - 24 days per annum • Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content) • Employee Share Option Program - be an owner of Employment Hero • Annual Global Gathering - so far we've been to Thailand, Vietnam and are excited to meet in Bali in September 2024