Employment Hero
HR Software • Employee Benefits • HR System on Cloud • HR Platfrom • HR System
501 - 1000
💰 Series F on 2022-02
Customer Care Specialist - HR
3 hours ago
Employment Hero
HR Software • Employee Benefits • HR System on Cloud • HR Platfrom • HR System
501 - 1000
💰 Series F on 2022-02
Description
•As a Customer Care Specialist (HR), gather information from customers and ensure their support and success after implementing the Employment Hero Payroll product. •Support customers by ensuring accuracy and resolving customer tickets efficiently. •Address customer issues professionally and escalate to the appropriate teams when necessary. •Hours are Monday to Friday from 8.30am to 5.30pm (PH local time). •Respond to and resolve customer tickets, calls, and queries related to the Employment Hero HR Platform in a timely manner. •Assist and collaborate with the wider squad and support team to provide best practice system use and education to all customers. •Proactively analyze product functionality across the platform and test to identify user error/system logic.
Requirements
•1-2 years experience with proven results in a fast paced customer service/support environment across live chat and email. •Relevant Australian HR Experience •Prior exposure to customer experience within a SaaS (Software as a Service) environment. •Exposure to working in fluid, high change and high velocity environments. •Problem solving skills with a sound and thorough approach to troubleshooting. •Ability to manage competing priorities, working autonomously; requesting assistance where needed. •Strong and polished verbal and written communication skills.
Benefits
•Health card membership (Maxicare) on the first day (150k PHP/per year) plus 1 free dependent (90k PHP/per year) •3k PHP De Minimis allowance per month (non-taxable) on top of your salary package •Generous leave allowance - 24 days per annum
Apply NowSimilar Jobs
3 hours ago
The Credit Pros
51 - 200
As a client service representative, provide phone-based support in the credit repair industry.
Yesterday
SupportNinja
1001 - 5000
As a Customer Service Representative, handle inquiries and resolve customer issues remotely for a BPO company.
🇵🇭 Philippines – Remote
💰 Private Equity Round on 2021-02
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
Yesterday
SupportNinja
1001 - 5000
As a Customer Service Representative for SupportNinja, handle inquiries via various channels. Provide timely resolutions while embodying the company's core values.
🇵🇭 Philippines – Remote
💰 Private Equity Round on 2021-02
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
2 days ago
SuperStaff
201 - 500
Looking for a Korean Customer Service Representative to assist with health insurance inquiries. Provide support through phone, email, and chat for policy and claims assistance.
5 days ago
Vida Shoes International
51 - 200
Seeking a Customer Service Representative at Vida Shoes International to join their remote team. Ideal candidates have experience in ecommerce customer service and excellent communication skills.