Collections Specialist

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EMS Management & Consultants, Inc.

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EMS Management & Consultants, Inc. (EMS|MC) is a company that specializes in providing comprehensive operational solutions for over 1,500 emergency medical services (EMS) providers across the United States, including hospital systems, municipalities, and private companies. Founded by professionals within the EMS industry, EMS|MC offers services designed to optimize reimbursement, resources, and regulatory compliance. With more than 25 years of experience, the company leverages technologies like EMsmart, a SaaS-driven billing solution, to enhance revenue performance for EMS agencies. EMS|MC also works closely with the PWW Advisory Group to ensure compliance with the ever-changing regulatory landscape, providing tools and educational resources to EMS providers.

EMS Billing • Revenue Cycle Management • EMS Consulting • RCM • EMS Advocacy

501 - 1000 employees

⚕️ Healthcare Insurance

📋 Compliance

☁️ SaaS

📋 Description

• The Collection Specialist is responsible for collection efforts • Making contact with the patients • Discussing and negotiating payment arrangements • Using different forms of information available to help patients resolve their outstanding accounts • Place outbound phone calls efficiently and in a professional manner • Notify consumers of delinquent accounts via telephone to solicit payment • Receive payments via telephone for customer accounts • Manage and follow up on assigned collection accounts • Accurately document the information provided and outcome of the call • Identify appropriate situations for transferring/escalating a call • Conduct all job tasks, duties, phone calls, and interactions with professionalism and respect • Consistently support and demonstrate the company mission and values • Assist with special projects as directed • Participation in relevant meetings or events • Perform other necessary tasks as assigned by supervisor

🎯 Requirements

• Excellent customer service skills • Strong verbal, written, and telephone communication skills • Strong computer skills • Ability to maintain confidentiality and communicate effectively • Ability to multi-task • Must be able to handle disgruntled callers professionally, effectively, and with tact • Strong data entry skills • Must possess a level of resourcefulness and independence adequate to efficiently utilize resources to solve problems and complete tasks • Working knowledge of Microsoft Office programs

🏖️ Benefits

• Flexible Scheduling • Career development plans • Weekly wellness seminars • Comprehensive benefit package • Remote opportunities • All equipment provided