Bilingual Customer Service Representative

September 20

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We partner with over 1,000 healthcare providers to maximize their complex claims reimbursements.

Workers'​ Compensation Collections • Complex Claims • Motor Vehicle Accident Claims • Veterans Administration Claims • Revenue Cycle Management

501 - 1000

💰 Venture Round on 2022-07

Description

• Contacting Employers, Insurers and other outside entities via outbound calls, email or fax to verify/obtain information, receipt of Insurance Claim and Bill Review packages related to Motor Vehicle Accident claims. • Manage both inbound and outbound calls efficiently and effectively. • Assist in obtaining supporting claim documentation, appropriately compiling billing packets, and filing insurance claims. • Assist in efficiently moving work through the department, working as part of a team. • Assist with research and support teams within organization as needed. • Use several systems to perform accurate and timely data entry. • File and handle confidential documentation and patient health information (PHI); able to adhere and follow all HIPAA mandated guidelines. • Ability to translate written and verbal communications into Spanish and English. • Other duties as required.

Requirements

• High School Diploma preferred. • Equivalent combination of education and experience will be considered. • 1 year of medical bill processing experience desired. • Strong phone and verbal communication skills. • Experience with electronic document management in a healthcare setting desired. • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. • Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook). • Regular and predictable attendance.