Collections Representative

5 days ago

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

🌾 Iowa – Remote

Although this job is listed in Iowa, this company may be open to hiring remote in other states.

+3 more states

🌽 Illinois – Remote 🌾 Iowa – Remote 🏰 Missouri – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

📞 Collections

🚫👨‍🎓 No degree required

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Enova International

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Enova International is a leading financial technology company that provides online financial services powered by its machine learning platform, Colossus™. Headquartered in Chicago, Enova serves non-prime consumers and businesses, offering access to trustworthy credit through innovative technology and analytics. With a focus on financial inclusion, Enova aims to close the credit gap by providing accessible financial solutions to millions of underserved individuals and small businesses.

Online Financial Services • Analytics-as-a-Service • FinTech • Consumer Lending • Small Business Lending

1001 - 5000 employees

Founded 2000

💳 Fintech

🤝 B2B

👥 B2C

📋 Description

•This role is entirely remote, with a requirement for candidates to reside within a 100-mile radius of South Jordan, UT, or in the states of IL, IN, IA, MO, WI, or WY. •In the role of a Collections Representative, you will specialize in one brand through our comprehensive 4-week training program. •Following the completion of training, your responsibilities will involve reaching out to customers, identifying solutions, and assisting them in maintaining consistent loan payments. •This role requires comfort and proficiency in working with customers through challenging situations. •Efficiently manage both incoming and outgoing calls to address customers with overdue loan payments. •Work with customers to find solutions for overdue accounts, negotiate payment plans, and facilitate arrangements for bringing accounts up to date. •Address customer concerns and resolve issues related to overdue payments, demonstrating empathy and professionalism. •Maintain effective communication with customers, explaining the consequences of overdue payments and providing assistance in resolving financial issues. •Update and maintain accurate records of customer interactions, payment arrangements, and any other relevant information in Enova's database.

🎯 Requirements

•1 or more years of collections experience •Experience in a call center setting is preferred •Proficient in phone communication and verbal skills, with a keen ability to actively listen •Familiarity with CRM systems and their practices •Customer-centric approach with adaptability to various personality types •Strong multitasking abilities, adept at setting priorities and managing time effectively

🏖️ Benefits

•Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays •Health, dental, and vision insurance including mental health benefits •401(k) matching plus a roth option (U.S. Based employees only) •PTO & paid holidays off •Sabbatical program (for eligible roles) •Summer hours (for eligible roles) •Paid parental leave •DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) •Employee recognition and rewards program •Charitable matching and a paid volunteer day…Plus so much more!