Implementation Specialist

September 25

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Epiq

WebsiteLinkedInAll Job Openings

eDiscovery • Investigations • Document Review • Forensics & Collections • Processing

5001 - 10000 employees

☁️ SaaS

📋 Compliance

🔒 Cybersecurity

Description

• The Implementation Specialist is primarily responsible for leading new client implementations, client contract changes, and internal or special projects. • Each project relies on a customized plan that can include: hands on training (remote or on-site), consulting, data migration planning and action, customized workflows and processes (internal and client), client relationship management and overall project management. • The Specialist is responsible for the outcome of the project and takes responsibility for its success. • Individuals in this role will work as a part of a team of peers to handle incoming project requests, and will report to the Manager, Implementation. • Specialists will also work heavily with all other internal teams at Epiq depending on project requirements, or may take on project responsibilities directly depending on resources. • This position requires knowledge of proprietary Epiq services, processes, and technology that will be gained during the first months of employment. • Ideal candidates are career-focused individuals who want to face new learning, relationship-building, leadership, and project management challenges.

Requirements

• Must be able to lead multiple simultaneous projects or efforts with competing deadlines and challenges. • Must be able to take personal responsibility for project outcomes to ensure success. • Exceptional written and verbal communication skills. • Exceptional ability to create clear and effective documentation. • Exceptional ability to collaborate with other teams and lead without direct reporting relationships. • Must be able to learn new technology solutions, including independently researching new complex technical concepts or software and having consultative discussions with customers. • Must be able to build collaborative relationships with clients and internal contacts. • Must work well under pressure in a reactive, agile project-based environment. • Associates are expected to participate in continuous personal development to meet new client and business opportunities. • Potential for 5-10% travel depending on client & project requirements. • 1-2 years experience or certification related to project management or project coordination. • 1-2 years experience leading customer remote and/or on-site training programs. • 1-2 years experience with information technology. • Personal experience with legal services or litigation support. • 1-2 years Software experience or certification related to Relativity. • 1-2 years Software experience or certification related to eDiscovery collection, process, or review technology.