Customer Success Engineer

August 21

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Eppo

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The next-gen A/B experimentation platform that enables product development speed and entrepreneurial culture

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Description

• We’re hiring a Customer Success Engineer to work closely with our Engineering and Customer Success teams to support customers in their experimentation journey. • You will be responsible for handling complex technical issues and owning customer escalations. • You will deliver value to our customers by driving down bug backlog with Engineering and representing the voice of the customer in prioritization meetings.

Requirements

• Experience in a customer-facing technical support role • Strong knowledge of SQL and web-based technologies - you should be very comfortable navigating data in SQL and working with modern front-end and analytics technologies like CSS, JavaScript, Python, and/or R • Track record of managing complex technical customer escalations including customer and internal stakeholder communication • Proven ability to multi-task (since you could be managing one or more customer escalations!) • Bonus: Experience working in the data and analytics space, especially in a technical support environment • Bonus: Foundational knowledge of statistics and experimentation

Benefits

• Competitive salary and early team equity • Top of the line health, dental, and vision insurance • New laptop/equipment of your choice and whatever else you need to be productive • Compensation for learning materials, tools, and resources to help you learn and grow