Client Experience Manager

6 days ago

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Esusu

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Economic Empowerment • Credit Scores • Financial Identity • ESG Reporting • Rent Reporting

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Description

• We are building a team of hardworking and motivated people who want to ensure that every step of the client’s journey is seamless, supported and that the value of Esusu’s mission is fully realized. • The Client Experience Manager will help Esusu build an outstandingly positive client experience from sponsors, champions, property managers, and residents. • Partner with Account Executives and Account Managers to build growth strategies for your book of business, working collaboratively to secure successful renewals and expansions. • Work with collaborative teams to ensure speed and efficiency in onboarding and adoption of Esusu services to your clients. • Develop customized success plans and partner with our internal client management team to accelerate adoption and provide clients with a path to achieve their goals. • Develop relationships with property managers to understand their business needs and how Esusu provides value in driving key outcomes. • Leverage Esusu product expertise along with client use case knowledge to proactively identify growth opportunities and establish a client feedback loop. • Monitor account health through business reviews and account planning. • Provide ongoing education on Esusu’s suite of services and Financial Literacy topics to property managers and residents. • Actively contribute to team and cross-functional continuous improvement initiatives.

Requirements

• Experience in real estate, property management, and or fintech preferred • Experience in a startup environment preferred • 2 years experience in Customer Success, Account Management or Sales with a track record of retaining accounts • Comfort working independently and remotely

Benefits

• Remote Work Friendly - your work setting will be primarily remote and you will be expected to be available during ET business hours (9a-6p). We trust you to manage your work and deliverables as you need to. As long as quality work is being done, you can choose the environment that works for you. • Night Shift: Embrace the opportunity to work during night hours with a supportive team that values your schedule. • Company-Provided Laptops: We provide the laptops and tools you need to excel in your role. • Mission driven company with strong culture