Associate Support Analyst

5 hours ago

🇺🇸 United States – Remote

🌲 Oregon – Remote

Although this job is listed in Oregon, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

🚫👨‍🎓 No degree required

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Euna Solutions

WebsiteLinkedInAll Job Openings

Government Budgeting • Government Procurement • Government Payments • Government Grant Management • Government Transparency

501 - 1000 employees

☁️ SaaS

🏛️ Government

📚 Education

Description

• Respond to customer inquiries via phone, email, and chat, providing timely and effective technical support. • Troubleshoot and diagnose software issues reported by customers, working with cross-functional teams to identify and resolve underlying problems. • Escalate complex technical issues to higher-level technical support staff as needed. • Document technical issues and their resolution in our ticketing system, ensuring that customer issues are resolved in a timely and effective manner. • Develop a deep understanding of Euna Solutions' products and services to provide effective technical support to customers. • Contribute to developing and maintaining technical support documentation, including knowledge base articles, user manuals, and training materials. • Continuously develop technical skills and knowledge of Euna Solutions' products and services to enhance the quality of technical support provided to customers.

Requirements

• 1-2 years of experience in a technical support role, preferably in a software or technology company • Experience with software troubleshooting, including the ability to diagnose and resolve technical issues • Familiarity with software development concepts and technologies such as APIs, SQL, and cloud computing • Experience with CRMs and ticketing systems

Benefits

• Competitive wages • Wellness days • Community Engagement Committee • Flexible workday • Benefits • Culture committee