Manager - Customer Success - Procurement

2 days ago

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Euna Solutions

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Government Budgeting • Government Procurement • Government Payments • Government Grant Management • Government Transparency

501 - 1000

Description

• Lead a team of Customer Success Managers to provide exceptional customer experience. • Develop and implement customer experience programs and analyze customer feedback. • Report on success of customer success strategies and recommend continuous improvements. • Manage a small portfolio of high-profile customers establishing trusted advisor relationships. • Collaborate with cross-functional teams for optimal customer service and support. • Maintain team culture, connection, and continuous success through meetings and events. • Define and optimize customer lifecycle and engagement initiatives. • Address escalated client issues with speed and urgency.

Requirements

• Bachelor's degree in business, communications, computer science, or related field. • 5+ years of experience in customer success, customer support, or a related field. • 5+ years of experience working with public sector customers in a B2B SaaS environment. • Understanding of public sector finance, procurement, or other key functional processes and regulations. • 5+ years of experience in public sector with specific vertical experience such as Government, Higher Educations, K-12, Healthcare, or Not for Profit organizations. • Proven track record of leading successful customer success strategies and teams. • Ability to learn software programs quickly and effectively. • 5+ years in software, implementing, training, and/or demonstration experience. • Experience in project management, managing multiple projects simultaneously. • Proficient in Salesforce, Microsoft Office, CRM Ticketing tools and other relevant software applications. • Experience in a startup or fast-paced environment. • Negotiation skills.

Benefits

• Competitive wages and salaries, expecting an honest 40-hour week. • Wellness days providing an extra day on long weekends twice a year. • Community Engagement Committee that gives back to local communities. • Flexible time and remote work arrangements. • Health and dental benefits available upon request. • Culture committee celebrating occasions with fun events.