Senior Manager - Sales & Customer Service Analytics
8 hours ago
🇺🇸 United States – Remote
💵 $140.2k - $252.4k / year
⏰ Full Time
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
Description
• Coach team members on problem-solving and stakeholder management • Draw insights from analyses to develop recommendations • Uncover performance improvements to unlock productivity • Apply analytical skills and business judgment • Manage cross-functional stakeholders • Surface and resolve data integrity issues
Requirements
• 5+ years relevant experience (consulting, analytics, data science) in a SaaS environment • Bachelor's degree in business or a quantitative field (e.g., computer science, economics, statistics) • Expertise in sales and customer service metrics • Proven analytical and quantitative skills • Knows how to balance strategy and execution • Learns fast • Proven people leader • Strong influencing and communication skills • Required Skills: SQL, Tableau (or equivalent software) • Preferred Skills: Google Analytics, Heap (or equivalent software)
Benefits
• Comprehensive benefits • Wellness package • Support for remote environment • Wellness allowance • Carrot family planning benefit • Origin Financial Planning service • Modern Health • BriteBreaks
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