Manager, Medical Operations

June 21

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EvenUp

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EvenUp uses data and technology to help plaintiffs and attorneys achieve better legal outcomes.

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Description

• Achieve operational production goals for efficiency, quality, and cost. Be the subject matter expert on team workflows, processes, and procedures to drive operational improvement in service of company objectives • Manage the relationships with our vendor partners, ensuring standard operating procedures are followed, SLAs are healthy, and any knowledge gaps are immediately addressed • Monitor team production on a daily/weekly/monthly basis to track performance against targets and identify production outliers, root causes, etc. • Create and maintain playbooks, SOPs, feedback loops, training resources, detailed knowledge bases, and similar materials to create sustainable, scalable production routines • Work cross-functionally with our Product, Legal Operations, Engineering, and data teams to identify and capitalize on optimization opportunities • Monitor the operational pipeline/queue to match supply and demand • Oversee the payment system for Quality Assurance partners, ensuring accurate and timely compensation for team members • Provide timely, considerate, and value-added feedback/support to team members across various issues (general performance, system/product questions, etc.), as well as complete final reviews of their work

Requirements

• 5+ years of progressive experience in a fast-growing, highly collaborative environment • Strong knowledge of medical terminology and treatment, medical records, medical bills, medical summaries, chronologies, and related documents, as well as an understanding of how medical evidence supports personal injury claims • An understanding of how medical information is utilized in personal injury law across various states, including how medical evidence relates to the cognizable damages (and limitations) for such actions • Demonstrated work experience managing operational, production-based workflows and teams, including BPO management, vendor management, and offshoring • Significant experience building, optimizing, and implementing related processes, protocols, resources, and performance management frameworks • Ability to leverage data to inform and support critical decisions, as well as synthesize disparate information quickly to develop a comprehensive understanding of the issue/opportunity • Comfortable in a fast-paced environment where vision remains the same but information may not be 100% available and priorities can change frequently • Proficiency in working with/manipulating large data sets via Excel, G-sheets, Forms, etc. (SQL a plus)

Benefits

• Choice of medical, dental, and vision insurance plans for you and your family • Flexible paid time off and 10+ holidays per year • A stipend to upgrade your home office for fully remote roles • 401k for US-based employees