Customer Operations Specialist
October 11
Description
• Manage customer success and support tool stack • Ensure data integrity across platforms • Work closely with Head of Customer Success and Head of Support on initiatives • Improve customer management systems, processes, and best practices
Requirements
• Proven experience working in revenue or business operations • Deep understanding of operational efficiency for customer-facing teams • Excellent organizational, prioritization, and decision-making skills • Analytical skills to interpret customer data and suggest improvements • Good communication, interpersonal, and leadership skills • Experience working with different teams to streamline onboarding and reporting • Strong understanding of Success/Support processes & methodologies • Understanding of the Wellness industry • Understanding of the customer lifecycle in a SaaS business
Benefits
• Additional annual leave • Professional development budget • Annual wellness allowance
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