Customer Service and Support Associate
16 hours ago
Description
• Passionately supporting PaySimple's commitment to creating an outstanding experience for each of our customers • Taking calls, emails, and chat requests from existing PaySimple customers, answering questions, working to resolve issues, and processing account changes • Ad-hoc training for customers • Mastering the PaySimple solution in order to provide customers with guidance on how to best use our product • Expressing empathy for each customer's situation and working to understand and resolve the issue as quickly as possible • Surprising and delighting our customers with a handwritten note, remembering a birthday, or otherwise going the extra mile to knock their socks off • Reducing cancellations by solving problems and offering solutions to customers experiencing any issues
Requirements
• Technical software experience a plus, but not required • Must be friendly, professional, and committed to creating long-term relationships with our customers • Organized, detail-oriented individual capable of meeting short-deadline projects on a daily basis • Strong writing and phone skills. Critical thinker and a willingness to problem-solve • A team player who performs well independently • Ability to multitask, take direction and execute with precision • Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment
Benefits
• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development through Udemy • Robust health and wellness benefits, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program • Student Loan Repayment Program
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