ASL Customer Support Representative

November 4

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Communication Service for the Deaf (CSD)

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sign language interpreting • deaf and hard of hearing services • advocacy • community-based programs • contact center services

1001 - 5000

💰 $75k Grant on 2017-11

Description

• In a remote environment and under close supervision, the ASL Customer Care Representative is part of a supportive customer service-oriented team that handles incoming account-related or technical support-related calls in American Sign Language (ASL) from residential customers. • By actively listening to the customer and asking appropriate follow-up questions he/she responds to inbound questions, problems, troubleshoots the root cause of the problem, and identifies the action required to resolve the customer’s issue or other general and account-related services. • The representative is expected to exceed the customer’s expectations by providing exceptional service and maximizing opportunities to promote, offer, and sell additional or upgraded services to customers. • Work is highly structured, measured, and monitored. • Schedule changes and non-traditional hours require personal flexibility. • All offers of employment for the ASL Customer Care Representative are contingent upon clear results of a thorough background check. • Closes sales and completes service orders when the customer expresses interest in additional products, features, and services. • Corrects work orders that may have initially been input incorrectly. • Successfully completes job-related training.

Requirements

• Ability to communicate efficiently in American Sign Language • High school diploma or equivalent • Excellent skills in creating an exceptional customer experience, applied learning, sales orientation, multi-tasking, building customer rapport, discovering customer needs, problem-solving and responding to customer needs, ability to learn and apply procedures, teamwork, communication, and strong work ethic, and ability to work effectively with teams throughout the organization • Must be able to work in a remote, highly structured environment • Strong computer skills and ability to navigate through multiple screens • 1 year of experience troubleshooting basic hardware, software, or connectivity issues (preferred) • At least 1-2 years of experience in a customer service role, not specific to only call center jobs (preferred) • Enthusiastic and personable