sign language interpreting • deaf and hard of hearing services • advocacy • community-based programs • contact center services
1001 - 5000
💰 $75k Grant on 2017-11
23 hours ago
sign language interpreting • deaf and hard of hearing services • advocacy • community-based programs • contact center services
1001 - 5000
💰 $75k Grant on 2017-11
• In a remote environment and under close supervision, the ASL Customer Care Representative is part of a supportive customer service-oriented team that handles incoming account-related or technical support-related calls in American Sign Language (ASL) from residential customers. • By actively listening to the customer and asking appropriate follow-up questions he/she responds to inbound questions, problems, troubleshoots the root cause of the problem, and identifies the action required to resolve the customer’s issue or other general and account-related services. • The representative is expected to exceed the customer’s expectations by providing exceptional service and maximizing opportunities to promote, offer, and sell additional or upgraded services to customers. • Work is highly structured, measured, and monitored. • Schedule changes and non-traditional hours require personal flexibility. • All offers of employment for the ASL Customer Care Representative are contingent upon clear results of a thorough background check. • Closes sales and completes service orders when the customer expresses interest in additional products, features, and services. • Corrects work orders that may have initially been input incorrectly. • Successfully completes job-related training.
• Ability to communicate efficiently in American Sign Language • High school diploma or equivalent • Excellent skills in creating an exceptional customer experience, applied learning, sales orientation, multi-tasking, building customer rapport, discovering customer needs, problem-solving and responding to customer needs, ability to learn and apply procedures, teamwork, communication, and strong work ethic, and ability to work effectively with teams throughout the organization • Must be able to work in a remote, highly structured environment • Strong computer skills and ability to navigate through multiple screens • 1 year of experience troubleshooting basic hardware, software, or connectivity issues (preferred) • At least 1-2 years of experience in a customer service role, not specific to only call center jobs (preferred) • Enthusiastic and personable
Apply NowYesterday
51 - 200
Coordinate travel management for Guardians of Honor supporting NASA STEM Services contract.
Yesterday
1001 - 5000
Customer Service Associate facilitating calls for language services at GLOBO.
🇺🇸 United States – Remote
💰 Private Equity Round on 2022-01
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
Yesterday
10,000+
Customer Service Specialist for Prisma Health handling patient accounts and inquiries.
Yesterday
10,000+
Customer Service Specialist in Patient Financial Services handles billing inquiries.
Yesterday
1001 - 5000
Technical writing and business process improvement role at North Wind Solutions.