Support Team Lead

5 days ago

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EverCommerce

WebsiteLinkedInAll Job Openings

SaaS • Software • Services • SMB

1001 - 5000

💰 Private Equity Round on 2019-07

Description

• Oversee and manage a team of support representatives • Field incoming calls, chats, and emails into our support team • Consult with customers to understand their business and recommend best practices in the use of the software • Nurture customer relationships to build trust • Participate in the ongoing creation and updating of best practices for role and department • Operate across department boundaries • Consistently increase your knowledge of the software and the industry • Collaborate with other departments when necessary to help the customer be successful • Willingness to work over 40 hours when necessary • Help Customer become an expert on the product which includes using all features to the fullest

Requirements

• Experience overseeing a team of support reps • Delivery of technology training in a corporate setting in-person and via the web • Proven ability to manage multiple projects with tight deadlines • Customer service/support • High attention to detail • Excellent written and verbal communication skills • Project development • Working well across departments • Ability to prioritize and organize tasks

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development through Udemy • Robust health and wellness benefits, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program • Student Loan Repayment Program