EverCommerce
EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.
SaaS • Software • Services • SMB
Training and Enablement Senior Analyst
March 29
EverCommerce
EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.
SaaS • Software • Services • SMB
📋 Description
• Develop and implement engaging training programs for internal teams in a SaaS healthcare environment • Design and develop interactive learning content using Articulate and other authoring tools • Administer and manage the Workday Learning LMS to track and optimize training delivery and learner engagement • Lead and mentor the training team, ensuring tasks are completed on time and aligned with strategic goals • Collaborate with product teams to ensure training materials reflect the latest features and updates • Drive training initiatives to increase product adoption and user proficiency across teams and clients • Deliver live training sessions, webinars, and workshops to facilitate skill-building and knowledge sharing • Evaluate the effectiveness of training programs through data analysis, feedback, and performance metrics • Develop self-service enablement tools, such as job aids, FAQs, and process documentation • Work with cross-functional teams to align training efforts with broader organizational objectives • Stay up to date with the latest trends and best practices in instructional design and SaaS healthcare training
🎯 Requirements
• 5+ years of experience in training, enablement, or instructional design, preferably in a SaaS or healthcare environment • Expertise with Workday Learning LMS and Articulate 360 (Storyline/Rise) • Strong understanding of instructional design principles and adult learning theories • Proven ability to create engaging, learner-centered content and deliver impactful training • Experience leading and mentoring teams, guiding them to meet deadlines and achieve goals • Ability to analyze training data and use insights to optimize learning experiences • Excellent communication, presentation, and facilitation skills • Strong organizational and project management skills to manage multiple initiatives simultaneously • Excellent organizational and project management skills
🏖️ Benefits
• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Robust health and wellness benefits, including an annual wellness stipend • 401k with company match • Annual wellness stipend • Flexible and generous paid time off • Employee Stock Purchase Program
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