Everience Romania
Everience Romania is a business facilitation provider focused on enhancing digital use within organizations to boost efficiency. The company offers solutions to modernize support functions, improve user satisfaction, and leverage innovations for a better digital employee experience. Everience aims to optimize IT costs, enhance productivity, and manage IT assets effectively while providing seamless cross-channel experiences. Their services include consulting, user experience enhancement, and IT asset management, all designed to create an agile, personalized, and secure work environment.
customer support • B2B business services • IT Customer Support • Customer Services
L1 IT Customer Support - French and English
4 days ago
Everience Romania
Everience Romania is a business facilitation provider focused on enhancing digital use within organizations to boost efficiency. The company offers solutions to modernize support functions, improve user satisfaction, and leverage innovations for a better digital employee experience. Everience aims to optimize IT costs, enhance productivity, and manage IT assets effectively while providing seamless cross-channel experiences. Their services include consulting, user experience enhancement, and IT asset management, all designed to create an agile, personalized, and secure work environment.
customer support • B2B business services • IT Customer Support • Customer Services
📋 Description
• We are searching for tech-savvy enthusiasts! • If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! • And you'll also be considered a hero when you solve our customer's challenges. • What we'll achieve together: Provide accurate and optimal IT solutions via telephone, e-mails or chat; • After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware); • Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction; • Follow-up the existing back-log; • Comply with project’s performance indicators; • Communicate with other designated teams and escalate complex issues.
🎯 Requirements
• Spoken languages: fluent French and English (B2/C1) • Technical college or university is not mandatory as necessary training will be ensured • Previous customer support experience is an advantage • Excellent customer service abilities: client orientation, active listening and interpersonal skills • Ability to work in a dynamic environment and to multitask • Availability to work in shifts
🏖️ Benefits
• Permanent contract • Central building offices with an excellent view of the city, top facilities and equipment • Competitive salary • Performance bonus • Expense account for holidays • Meal tickets and gift vouchers • Training opportunities • Regina Maria medical package • Extra vacation days • Fruits on the house
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