Call Center Representative

4 days ago

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EverService Holdings, LLC

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EverService Holdings, LLC is a company that provides industry-specialized marketing, website, and engagement services for over 10,000 companies. They offer a range of services including managed website solutions, SEO, digital marketing, sales and campaign management, scheduling and booking, 24/7 answering services, and technology solutions such as CRM and EHR integrations. EverService serves a variety of industries including legal, healthcare, and home services, with a focus on driving business growth through specialized marketing strategies and digital solutions. Their subsidiaries, such as Blue Corona, Alert Communications, and Nexa, contribute to their comprehensive service offerings.

501 - 1000 employees

🤝 B2B

💰 Private Equity Round on 2018-10

📋 Description

• About Nexa Healthcare: • Nexa Healthcare is a call center organization that serves as a solutions partner in the healthcare industry. • Our team ensures the delivery of exceptional experiences to each of our clients, providers, and their patients. • Our company culture is people focused; the happiness of our team is a top priority. • Our employees are passionately engaged with their work and take advantage of opportunities to learn, grow, and develop. • By facilitating open and honest communication at every level, from customer-facing receptionists to our senior leadership team, we continue to create an environment of trust and integrity. • Summary of Position: You will be responsible for managing calls ranging from appointment setting, customer service, call screening, call transfer and much more, for our healthcare clientele, which includes private practice, hospitals, and hospice services. • You must be able to communicate effectively, professionally and compassionately, while applying a positive customer service attitude in all forms of communication. • Must be available to work Holidays and Weekends. • Position Responsibilities: • Maintain call control while providing exceptional and efficient service • Use appropriate tone of voice while conveying empathy/compassion where appropriate • Follow account specific instructions including scripted verbiage, appointment scheduling and call transfers • Notate accurate and important information • Escalate challenges appropriately • Communicate effectively and professionally

🎯 Requirements

• Available to work some overnight, weekend, holiday and/or split shifts • Ability to type 30 wpm with 94% accuracy • Computer proficiency skills, and ability to navigate multiple systems and monitors • Ability to read, write and speak English fluently • Ability to handle a high-volume of callers • Quiet work from home environment • Internet Requirements: • Internet connection type: Fiber or Cable internet service provider (Satellite, DSL & WiFi are NOT supported) • High Speed Internet (at least 10Mb upload and at least 50Mb download) • Capability to directly connect into your router/model with an ethernet cable (ethernet cable will be provided)

🏖️ Benefits

• Remote-First Environment • Medical, Dental, & Vision Insurance • Company 401(k) Matching • Monthly Phone & Data Stipend • Paid Vacation & Sick Time Off • Paid DOUBLE your hourly rate, when working company observed holidays