Global Director - Value Realization

October 26

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Everstream Analytics

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AI • Machine Learning • Supply Chain Visibility • Supply Chain Risk Management • Multi-tier Visibility

51 - 200

Description

•At Everstream, we are passionate about the success of our customers. •Looking for a strategic professional to lead Customer Experience team. •Maximize value realized by every customer. •Directly report to the VP of Customer Experience. •Lead strategy and execution of value realization, customer experience team. •Focus on driving success for Enterprise customer segment. •Coach and strategically plan for customer success managers. •Hands-on player managing largest strategic accounts. •Equip team with resources to delight customers.

Requirements

•5+ years of management consulting or B2B SaaS customer success experience, preferably within supply chain, procurement or transportation solutions. •5+ years of work experience leading and directly managing client-facing teams. •Depth in problem solving. •Exceptional written and oral communications. •Executive presence, and the ability to work with decision-makers at customer organizations. •Experience leading large-scale business and organizational transformations with high-visibility outcomes. •Ability to build relationships and adapt approach/style to different stakeholders and personalities within complex business environments. •Ability to translate strategy, business initiatives, and abstract ideas into operational activities, key tasks, and accountabilities with little oversight. •Bachelor's Degree in Business Administration, Supply Chain, or in another field of study related to the industry required; MBA or other relevant Masters degrees a plus. •Proactive interest to constantly redefine customer satisfaction and deepen customer relationships. •Comfortable and willing to be a hands-on contributor, on-site with customers.