AMS SAP Support Lead

February 13

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Evora IT Solutions

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Evora IT Solutions is a trusted partner in delivering innovative digital solutions for asset-intensive operations, maintenance, and customer service. The company specializes in optimizing business processes through digitalization, offering services like strategic consulting, solution development, application management, and future innovation exploration. With expertise in asset management, field service management, planning, performance, and mobile solutions, Evora leverages technologies from SAP, ServiceNow, and their own developments to empower businesses, reduce costs, and enhance control and traceability in service processes. They are known for their excellence in implementing end-to-end digital processes and have completed over 900 projects globally. Evora's commitment to customer success in the digital world is supported by their highly experienced team, aiming to resolve challenges and meet business objectives effectively and efficiently.

Mobility • Digitalization • Maintenance • Scheduling • Field Service

201 - 500 employees

Founded 2013

🏢 Enterprise

☁️ SaaS

🤝 B2B

📋 Description

• Evora IT Solutions is seeking a dynamic and experienced AMS SAP Support Lead to drive and expand our Application Management Services (AMS) practice for the Americas region. • This critical leadership role will oversee the successful delivery of our AMS offerings, ensuring exceptional customer experience and operational excellence. • As a key leader, you will be responsible for managing a geographically diverse team, collaborating with global partners, supporting the sales team, and continuously improving service delivery. • This role offers the opportunity to make a significant impact by shaping and scaling a growing team while fostering strong customer relationships.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, Business, or a related field. • 5+ years of experience in application management, IT service delivery, or related roles, with at least 2 years in a leadership capacity managing direct reports. • Strong understanding of application lifecycle management and ITIL frameworks (ITIL certification preferred). • Familiarity with cloud technologies, databases, and software development methodologies. • SAP experience and knowledge of Enterprise Asset Management (EAM), Maintenance, or Field Service are highly desirable. • PMP or relevant project management certifications are a plus. • Excellent problem-solving, analytical, and decision-making skills. • Strong communication and interpersonal skills, with the ability to engage effectively at all organizational levels. • Proven experience in IT service delivery or customer care management, with a track record of building and developing high-performing teams. • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. • Technical curiosity and enthusiasm for learning the latest technologies. • Highly customer-oriented with a proactive, independent, and solution-driven mindset.

🏖️ Benefits

• Opportunities for Growth: You'll have the chance to expand your skills in SAP technologies. • Impactful Role: Opportunity to lead and shape a growing AMS team. • Global Collaboration: Work with a diverse, international team and gain exposure to global markets and customers. • Work from Home – Enjoy the flexibility of working remotely from anywhere. • Flexible Hours – Work within US Eastern Time Zone hours (8am - 5pm), giving you a balanced workday. • Generous Paid Time Off – Take time for yourself with our competitive PTO benefits. • Attractive Compensation – Competitive salary with an incentive compensation program to reward your hard work. • Global Opportunities – Annual company trips to both the United States and other exciting destinations around the globe. • Autonomy & Impact – Take ownership of your projects and work independently, implementing solutions holistically. • Great Place to Work – We're proud to be recognized as a Great Place to Work Certified company.