Operations Systems Program Manager

17 hours ago

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Description

β€’ Collaborate with internal teams and external partners, ensuring seamless communication. β€’ Lead efforts to maximize sales across all channels by coordinating program workflows. β€’ Monitor and improve fulfillment visibility, ensuring logistics team receives accurate forecasts. β€’ Perform data analysis to evaluate system performance and enhance customer outcomes. β€’ Manage resources, timelines, and budgets to deliver results within set constraints. β€’ Implement system and program standards for sales channels and customer support. β€’ Create and manage documentation for all program activities, ensuring consistent processes. β€’ Manage relationships with partners to ensure alignment with business goals.

Requirements

β€’ Proven experience in program management or account management, particularly within sales channels or customer fulfillment environments. β€’ Ability to understand, document and optimize technical workflows and system capabilities. β€’ Previous experience in managing cross-functional teams and leading complex projects. β€’ Strong ability to analyze data and implement strategies based on insights. β€’ Excellent organizational and coordination skills with the ability to manage multiple moving parts and stakeholders. β€’ Strong communication skills and the ability to push back and manage external partners effectively. β€’ Strong understanding of operations management principles and best practices. β€’ Excellent project management, analytical, and problem-solving skills. β€’ Strong analytical skills with the ability to interpret how data, systems, and processes intersect. β€’ Strong communication and interpersonal skills, with the ability to interact effectively with employees at all levels of the organization. β€’ Experience with reporting and documentation creation to drive transparency and accountability. β€’ Experience working with logistics or fulfillment teams. β€’ Familiarity with the telecommunications industry is preferred.

Benefits

β€’ Health insurance β€’ Dental insurance β€’ Vision insurance β€’ 401(k) Plan + Company Match β€’ Flexible schedule β€’ Paid time off

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