Operations Systems Program Manager

November 14

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Excess Telecom

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Description

• Collaborate with internal teams and external partners, ensuring seamless communication. • Lead efforts to maximize sales across all channels by coordinating program workflows. • Monitor and improve fulfillment visibility, ensuring logistics team receives accurate forecasts. • Perform data analysis to evaluate system performance and enhance customer outcomes. • Manage resources, timelines, and budgets to deliver results within set constraints. • Implement system and program standards for sales channels and customer support. • Create and manage documentation for all program activities, ensuring consistent processes. • Manage relationships with partners to ensure alignment with business goals.

Requirements

• Proven experience in program management or account management, particularly within sales channels or customer fulfillment environments. • Ability to understand, document and optimize technical workflows and system capabilities. • Previous experience in managing cross-functional teams and leading complex projects. • Strong ability to analyze data and implement strategies based on insights. • Excellent organizational and coordination skills with the ability to manage multiple moving parts and stakeholders. • Strong communication skills and the ability to push back and manage external partners effectively. • Strong understanding of operations management principles and best practices. • Excellent project management, analytical, and problem-solving skills. • Strong analytical skills with the ability to interpret how data, systems, and processes intersect. • Strong communication and interpersonal skills, with the ability to interact effectively with employees at all levels of the organization. • Experience with reporting and documentation creation to drive transparency and accountability. • Experience working with logistics or fulfillment teams. • Familiarity with the telecommunications industry is preferred.

Benefits

• Health insurance • Dental insurance • Vision insurance • 401(k) Plan + Company Match • Flexible schedule • Paid time off