Manager - Defense Industrial Base Programs

March 19

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Exiger

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Exiger is a company that provides a single, secure, and cloud-based enterprise platform for supply chain management and risk management. The platform offers end-to-end visibility and holistic management of risks, focusing on third-party risk, supply chain risk, and due diligence. Their award-winning technology aids legal, risk, compliance, and supply chain professionals in tackling challenges and making confident business decisions. Exiger is known for providing AI-powered due diligence, sanctions and media screening, and supply chain visibility solutions. Their services are trusted by 150 Fortune 500 companies and over 50 federal agencies, emphasizing the importance of building durable and transparent supply chains.

Regulatory Strategy & Advice • Compliance Governance & Controls • Regulatory Compliance • Financial Crime Compliance • Due Diligence & Remediations

501 - 1000 employees

Founded 2013

🏢 Enterprise

☁️ SaaS

📋 Compliance

💰 $4.8M Venture Round on 2022-09

📋 Description

• Exiger Government Solutions is seeking a Defense Industrial Base Program Manager to drive client success through our cutting-edge software and technology-enabled solutions. • In this role, you will work closely with clients to meet their unique mission objectives while also contributing to Exiger’s growth by delivering exceptional value to both customers and colleagues. • Develop a presentation that outlines Exiger’s core technology in support of supply chain security solutions. • Onboard new users and brief them on all the capabilities we can provide. • Develop new ways to apply Exiger technology based on the client’s mission and work with their internal team to test and roll out. • Conduct training (in-person or virtual) on how your clients can apply the technology to their mission. • Collaborate with Sales and Product Teams to ensure a seamless customer experience. • Attend conferences about Supply Chain Risk Management. • Travel to client site or alternate site for meetings, training, and/or conferences. • Advise your clients on how best to utilize the software and tools they have purchased to obtain actionable insight. • Conduct initial troubleshooting on any technical issues your clients are having and work with the tech team to resolve. • Translate your clients’ needs and mission into products Exiger can offer and confidently propose those ideas to the client. • Inquire about a client’s needs and maintain client success by developing trust and rapport. • Collaborate with your manager and other teammates to grow your client management skills. • Partner with delivery to ensure the successful delivery of work. • Provide support to the Exiger sales team to highlight accomplishments your clients are experiencing as a thought leader in the SCRM world. • Analyze data from Exiger products to make informed recommendations to each customer based on their value drivers. • Conduct ongoing training across Exiger’s full suite of product capabilities to build and maintain your technical knowledge in support of your clients.

🎯 Requirements

• Bachelor’s degree • Knowledge of SaaS Industry and Products • Experience working with and an understanding of the Defense Industrial Base • Ability to identify upsell opportunities in existing accounts and apply sales techniques to grow accounts YOY • Experience in supply chain risk management (SCRM) • Experience as a Customer Success Manager, ideally over SaaS sales • Strong project management skills • Strong Microsoft Office skills- particularly Excel and PowerPoint • Clear oral and written communication and persuasiveness • Analytical mindset used to collect and analyze information, problem-solve, and make decisions or informed recommendations to customers

🏖️ Benefits

• Discretionary Time Off for all employees, with no maximum limits on time off • Industry leading health, vision, and dental benefits • Competitive compensation package • 16 weeks of fully paid parental leave • Flexible, hybrid approach to working from home and in the office where applicable • Focus on wellness and employee health through stipends and dedicated wellness programming • Purposeful career development programs with reimbursement provided for educational certifications