Expatrio
Expatrio is an all-in-one digital solution designed to ease the process of relocation to Germany for internationals. It offers a comprehensive Value Package that includes a Blocked Account, which is necessary for obtaining a German visa, alongside health insurance and a free German bank account. These services help streamline visa applications and support financial management for students, job seekers, and other expats. Expatrio's platform simplifies logistical challenges by providing quick, secure, and reliable access to visa essentials and support for living in Germany, while also offering additional perks like international student IDs and cashback opportunities.
Relocation • Insurance • Blocked Account • Bank Account • Current Account
Customer Support Agent - Latin America
November 27, 2024
Expatrio
Expatrio is an all-in-one digital solution designed to ease the process of relocation to Germany for internationals. It offers a comprehensive Value Package that includes a Blocked Account, which is necessary for obtaining a German visa, alongside health insurance and a free German bank account. These services help streamline visa applications and support financial management for students, job seekers, and other expats. Expatrio's platform simplifies logistical challenges by providing quick, secure, and reliable access to visa essentials and support for living in Germany, while also offering additional perks like international student IDs and cashback opportunities.
Relocation • Insurance • Blocked Account • Bank Account • Current Account
📋 Description
• First point of contact for international customers • Support customer support team via e-mail and phone • Ensure excellent customer service • Verify documents and support agents with ad-hoc tasks • Collaborate with service partners to support customers
🎯 Requirements
• Some experience in customer support • Available in full-time • Strong communication skills and a customer first mindset • Native in Spanish and proficient in English and Mandarin • Experience in the banking or health insurance industry is a plus • Ideally, experience with helpdesk software (such as Zendesk)
🏖️ Benefits
• International, diverse, and intrinsically motivated team • Autonomous and progressive work environment with low hierarchies and fast decision-making • Flexible working hours • The chance to solve an actual problem
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