Extenteam
Extenteam is a company that provides property management staffing solutions, particularly for vacation rental property managers and long-term rental property managers. They offer a 'Staffing-as-a-Service' model, supplying remote workforce services for roles such as guest services, reservations support, accounting and bookkeeping, marketing, and back-office coordination. Extenteam integrates skilled talent into clients’ teams to enhance operations, streamline processes, and ramp up revenue. With a focus on continuous improvement and training, they ensure high standards in the vacation rental industry. Their services aim to reduce downtime and improve productivity by providing top global talent and handling all recruitment, payroll, and performance monitoring responsibilities.
Staffing Solutions • Vacation Rental Property Management • Short-Term Rental Property Management • Property Management Industry • Hospitality Industry
Partner Success and Support Admin
December 3, 2024
Extenteam
Extenteam is a company that provides property management staffing solutions, particularly for vacation rental property managers and long-term rental property managers. They offer a 'Staffing-as-a-Service' model, supplying remote workforce services for roles such as guest services, reservations support, accounting and bookkeeping, marketing, and back-office coordination. Extenteam integrates skilled talent into clients’ teams to enhance operations, streamline processes, and ramp up revenue. With a focus on continuous improvement and training, they ensure high standards in the vacation rental industry. Their services aim to reduce downtime and improve productivity by providing top global talent and handling all recruitment, payroll, and performance monitoring responsibilities.
Staffing Solutions • Vacation Rental Property Management • Short-Term Rental Property Management • Property Management Industry • Hospitality Industry
📋 Description
•Extenteam is currently looking for a Remote Partner Success and Support Admin to undertake the following tasks: •The Partner Success/Support Admin will play a central and essential role in ensuring existing Partner needs are met through the ticketing system, ensuring new partners are onboarded in a timely manner, being a liaison between Partner Success and HR as well as providing project management and other administrative tasks for the team. •You will know our systems, tools, services, industry, and partners inside and out—doing your part to proactively focus on partner retention and the delivery of quality and professional services. •Initially, this position will report directly to and work closely with the Partner Success Consultant in support of the Partner Success team members. •Responsibilities include managing partner success tickets, providing administrative support to the team, and collaborating on project and CRM management tasks.
🎯 Requirements
•You put the PRO in proactive! •THIS IS A FULL-TIME POSITION - FLUENT / EXCELLENT ENGLISH SKILLS ARE NEEDED. •Experience at a BPO / staffing company or in the short-term rental, vacation rental industry. •Experience using a CRM (HubSpot knowledge is a plus) and a highly organized and detailed person. •Experience with project management and PM software is a plus. •Naturally document tasks, due dates, conversations, summaries, etc. •Love to help those around you succeed at reaching or exceeding their goals •A professional and friendly communicator with a special focus on written communication. •Analytical thinker who loves data. Naturally curious and a problem solver •Internet speed minimum 30mbps •i5 8th Gen or higher •Windows 10 / MacOS Catalina or higher •Minimum of 8 GB RAM •Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background) •Back-ups in case of power or internet provider interruptions •Good headset and webcam (preferably noise-canceling headset)
🏖️ Benefits
•Competitive Salary •Holiday Reward equivalent to 13th-month pay •HMO •Life Event Bonuses •Preventive Mental Health Benefit
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