Extreme Networks
Extreme Networks is a global leader in cloud networking solutions. The company specializes in providing wired and wireless LAN infrastructure, network security, and cloud-based network management services. Their products and solutions, such as ExtremeCloud™ IQ and Network Fabric, are designed to simplify IT operations through automation and intelligent management. Trusted by more than half of the Fortune 50 companies, Extreme Networks helps organizations securely connect devices and applications, improve operational efficiency, and enhance customer experiences. The company is recognized for its leadership in the Gartner Magic Quadrant™ for Wired and Wireless LAN Infrastructure.
Switching • Wireless • Security • Cloud Management • Network Management
Resident Engineer - Remote
March 17
Extreme Networks
Extreme Networks is a global leader in cloud networking solutions. The company specializes in providing wired and wireless LAN infrastructure, network security, and cloud-based network management services. Their products and solutions, such as ExtremeCloud™ IQ and Network Fabric, are designed to simplify IT operations through automation and intelligent management. Trusted by more than half of the Fortune 50 companies, Extreme Networks helps organizations securely connect devices and applications, improve operational efficiency, and enhance customer experiences. The company is recognized for its leadership in the Gartner Magic Quadrant™ for Wired and Wireless LAN Infrastructure.
Switching • Wireless • Security • Cloud Management • Network Management
📋 Description
· Provide technical support to customers related to the design, logical configuration, and installation documentation of Extreme Networks products and technologies · Review of incoming requests from customers, manage schedules of equipment installation and escalation to ensure projects meet committed timelines · Provide direct on-site support to customers and field personnel in resolving engineering problems related to Extreme Networks products and technologies · Display the ability to orchestrate customers networking needs into a virtualized environment utilizing scripting with strong Linux abilities · Document customer issues in a service request database · Ensure client expectations are properly managed and technical issues are resolved to the customer's satisfaction in a timely manner · Work with Extreme Networks escalation support and product development teams to bring highly complex customer issues to timely resolution · Verify software defect fixes in a lab before software releases are provided to customer · Document all events and interactions related to resolving customer’s technical issues · Provide hands on engineering and operational direction for network analytics platform · Create Methods of Procedure for operations team implementation · Design and Drive deployment of new tools within the performance and analytics domain · Candidate must be able to effectively manage many different tasks simultaneously. · Review and potential creation of technical documentation for training materials, technical marketing collateral, and troubleshooting guides may be required. · Must be highly skilled in the use of diagnostic aids, tools and appropriate lab equipment including the ability to instruct remote employees during troubleshooting events. · Accept and complete special project assignments.
🎯 Requirements
· Significant experience with element management, network management tools, alarming, reporting, and network operations. · Excellent understanding of the utilization of Policy Base Route Maps and Access Lists for the purpose of traffic steering, replication and flooding to various analytics tools · Excellent IP networking fundamentals and extensive experience in the application of IP protocols. · Excellent understanding of network architectures including the roles of routers, switches, and application delivery controllers. · Excellent understanding of wireless, especially LTE networks for the purpose of designing configurations to collect data from signaling flows utilized to various tools. · Excellent network analysis fundamentals and robust troubleshooting skills, especially L1/2/3 troubleshooting skills. Must be able to teach others and grow functional expertise of broader team. · Experience with: ARP, STP, DHCP, NAT, VRRP, RIP, OSPF, TCP/IP, VPN, UDP, HTTP, SSH, SSL and DNS. · Experience with: virtualization, network management, network security, firewalls, cache servers, proxies, WAN optimizers, web servers and Linux · Experience with SNMP and SNMP based SIEM and NMS systems · Experience with RDBMS, preferably Oracle. · Experience with packet analyzers like Wireshark · Experience communicating and organizing project requirements
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