Account Manager

August 1

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eCommerce • commerce • retail

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💰 $140M Series C on 2022-02

Description

• This is a full-time remote role • The Account Manager is a strategic business leader who will primarily establish, own and manage a portfolio of existing clients • Focused on driving revenue and best practice adoption within the employer/payer accounts sector of Healthcare Systems • Cultivate powerful client relationships that deliver impactful results on ambitious expansion growth targets • Align with C-level executives as a strategic trusted consultative advisor • Understand their clients’ culture, capabilities, team structure, decision-making process, and take decisions to ensure success for the client • Responsible for ensuring quality on client deliverables and meeting contractual obligations • Effectively manage upsell/cross-sell sales pipeline to identify and prioritize business opportunities • Guide clients through their challenges by delivering consultative support and education on products • Become the lead point of contact for all matters specific to your portfolio of clients • Analyze data and identify trends to secure and/or optimize customer results • Collaborate with internal teams and co-manage work streams

Requirements

• Bachelor’s Degree in a relevant field or equivalent work experience • 4-5 years of previous experience in account management, customer success, or consulting role • At least 1-2 years of recent experience managing employer payer accounts • Proven track record building businesses in professional services centered on digital transformation in the healthcare industry • Mastery of the Healthcare sector with an aptitude for trends, challenges, opportunities and disruptors • Proven experience securing significant growth of cross sell/ upsell technologies and services within the employer/payer space of a Health System • Ability to build trust and drive executive level conversations with clients through a proactive consultative sales approach • Strong relationship building - including refined interpersonal and communication skills • Collaborative approach with an ability to adapt to a fast-paced, work environment • Demonstrated critical and analytical thinking, and data analysis resulting in delivering actionable insights and recommendations • Project management with high attention to detail and minimal direction • Ability to prioritize work, manage complex work streams, focus on impact and take initiatives • Domestic travel up to 25% may be required • Familiarity with new innovative healthcare technologies or EMR platforms is a plus