Senior Customer Success Director - Strategic Clients

March 25

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First Advantage

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First Advantage (Nasdaq: FA) delivers comprehensive background check solutions and insights that enable employers and housing providers to make confident choices, reduce risk, and maintain compliance.

Background Screening • Residential Screening • Investigative Research

1001 - 5000 employees

📋 Description

• Serve as the primary point of contact for strategic accounts, engaging with customers daily as their main representative. • Act as the internal advocate for strategic accounts during customer escalations, collaborating with cross-functional teams and leadership as needed. • Own and present key metrics related to strategic account programs. • Facilitate business reviews and partnership meetings, identifying opportunities for U.S. and global upsell opportunities. • Collaborate with the Customer Success Analyst team to maintain accurate tactical reporting and support general account management processes. • Track partnership and opportunity activities using Salesforce. • Provide regular internal reporting on program outcomes, key metrics, and customer feedback. • Identify and develop sales leads, contributing to FA’s overall revenue generation, account retention, and growth. • Leverage customer relationships to support senior leadership in strategic planning and alignment with business goals.

🎯 Requirements

• Bachelor’s degree or equivalent • 8+ years of experience in customer success roles. • Exceptional executive-level written and verbal communication skills. • Strong objection-handling and problem-solving abilities. • Advanced presentation and facilitation skills. • Highly developed time management, project management, and organizational skills. • Frequent travel to customer sites to effectively manage strategic initiatives and experience maintaining strong customer relationships during customer visits. • Proficiency with Salesforce CRM. • Internal experience with FA is a plus.

🏖️ Benefits

• Ability to work remotely with occasional business travel. • Medical, Vision, Dental, and supplementary benefit plans • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays • Access to tech and growth opportunities, and leaders who want you to succeed!