Fanatics is building a leading global digital sports platform that aims to enhance the fan experience for over 100 million sports enthusiasts worldwide. The company operates across several divisions including Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming. They offer fans the opportunity to buy licensed fan gear, jerseys, lifestyle products, and headwear, collect physical and digital trading cards, sports memorabilia, and other digital assets, as well as engage in sports betting. Fanatics partners with over 900 sports properties globally, including major leagues, teams, and athletes, and operates more than 2,000 retail locations. The company is committed to corporate responsibility with a focus on philanthropy, diversity and inclusion, brand protection, and sustainability.
E-Commerce โข Merchandising โข Internet โข Wholesale โข Retail
January 24
๐บ๐ธ United States โ Remote
๐ต $25 - $30 / hour
โฐ Full Time
๐ข Junior
๐ก Mid-level
๐ Customer Support
๐ซ๐จโ๐ No degree required
๐ฆ H1B Visa Sponsor
Fanatics is building a leading global digital sports platform that aims to enhance the fan experience for over 100 million sports enthusiasts worldwide. The company operates across several divisions including Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming. They offer fans the opportunity to buy licensed fan gear, jerseys, lifestyle products, and headwear, collect physical and digital trading cards, sports memorabilia, and other digital assets, as well as engage in sports betting. Fanatics partners with over 900 sports properties globally, including major leagues, teams, and athletes, and operates more than 2,000 retail locations. The company is committed to corporate responsibility with a focus on philanthropy, diversity and inclusion, brand protection, and sustainability.
E-Commerce โข Merchandising โข Internet โข Wholesale โข Retail
โข Customer Support Associates act as a liaison between Fanatics Collectibles and our Collectors, supporting inquiries regarding products and services available. โข This role supports Collectors in Japan, working EST hours and reports directly to the Customer Service Manager. โข Collectors Support enhances the experience at Fanatics, fostering advancement in customer experience, project management, and brand management. โข Key responsibilities include modeling exemplary service, resolving issues, maintaining relationships, developing product knowledge, and performing additional duties as assigned.
โข Fluent in Japanese โข Positive, Collector-minded individual with a passion to serve โข General knowledge of trading cards and collectibles industry โข Strong problem-solving abilities and attention to detail โข Excellent interpersonal, verbal, and written communication skills โข Able to multitask, prioritize, and manage time effectively โข Proficiency in MS Suite, including Word, Outlook & Excel โข Familiarity with contact center performance metrics (e.g. AHT, CSAT, NPS, schedule adherence) โข Experience working through web message, voice, and email interactions with customers in both English and Japanese โข Willingness and ability to work flexible hours, including evenings and weekends, with schedules that adjust quarterly
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๐ Customer Support
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