Customer Service Advisor

June 8

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FARFETCH

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The Global Platform For Luxury

Fashion • E-commerce • Retail • Digital • Online Shopping

5001 - 10000

Description

• Work with a dynamic and international team in the middle of Tokyo to gain excellent experience in a fast paced fashion environment • Contribute to the growth of a new fashion e-commerce website by taking care of customers inquiries to provide them the best experience possible • Initially trained and assisted by the senior staff in the Customer Service Team to learn how to use the basic features of the system • Handle phone calls and e-mails from customers in Japanese and inquiries from customers all over the world through a ticket-based system (Japanese and English) • Report to the Customer Service Supervisor/Manager in Japan

Requirements

• Native in Japanese • Business level English in Reading and Writing (TOEIC score 750 level or above) • Work experience in call centers (calls and email) or in customer hospitality (airlines/airport ground staff, boutiques etc.) • Experience in B2C customer service • Proficient user of IT systems, both customer service specific and Windows packages (experience using Salesforce is a plus) • Able to achieve the agreed target results and meet customers' high expectations • Can define a tone of voice that reflects the FARFETCH brand • Knowledge or interest in fashion (preferably luxury fashion)

Benefits

• (In principle) full remote. *There is a possibility that you may be asked to come to the office, so only those who live in the Tokyo area are eligible. • Special discounts at Farfetch.com and BrownsFashion.com • Annual Leave entitlement above statutory • Well-being support and tools • Volunteer opportunities and Giveback Days