Technical Operations Lead
December 5
Description
• Diagnose and resolve system bugs and issues. • Identify, track, and prioritize bugs affecting the member experience. • Maintain thorough documentation of issues and manage bug tickets. • Conduct comprehensive assessments to identify gaps, issues, and potential risks. • Analyze data to uncover trends, risks, and provide recommendations. • Work closely with cross-functional teams, providing updates on issues.
Requirements
• Bachelor’s degree in a related field or equivalent work experience. • 4-6 years of experience in product management, technical support or development/QA, or other relevant domains. • Strong problem-solving skills and the ability to think critically in high-pressure situations. • Experience with bug tracking software (e.g., Jira, Bugzilla) and customer relationship management (CRM) systems. • Excellent verbal and written communication skills, with the ability to translate technical information into user-friendly language. • Ability to work cross-functionally with technical and non-technical teams. • Strong organizational skills with the ability to prioritize tasks effectively.
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