Senior Technical Writer

April 30

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FastSpring

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Software and SaaS companies go farther faster when FastSpring handles all their payment needs, from checkout to taxes.

ecommerce • payments • merchandising • recurring billing • international sales

51 - 200

💰 Private Equity Round on 2018-02

Description

• The Senior Technical Writer plays a crucial role in creating clear, concise, and user-focused documentation for complex technical products or services • Collaborating with cross-functional teams, including; engineers, product managers, designers, and subject matter experts to gather information and transform it into comprehensive technical content • Responsible for ensuring that the documentation meets industry standards, is accurate, and effectively communicates technical concepts to the target audience

Requirements

• Minimum 5 years of experience in technical writing, with a focus on B2B SaaS and APIs • Technical Background: Strong understanding of technical concepts and ability to quickly grasp complex technologies • Writing Skills: Excellent writing, editing, and proofreading skills, with a keen eye for detail and grammar • Multimedia Skills: Creating tutorials, videos, and graphics for technical documentation • User Focus: Demonstrated ability to write user-centered documentation, ensuring clarity and simplicity • Collaboration: Proven experience collaborating with cross-functional teams and subject matter experts • Adaptability: Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously • Communication Skills: Strong verbal and written communication skills, with the ability to effectively communicate with technical and non-technical stakeholders • Problem-Solving: Analytical mindset with the ability to troubleshoot and solve problems independently • Experience with Git, Markdown, Jira, Confluence, ReadMe is a plus

Benefits

• 401K Match • Robust healthcare coverage • Unlimited PTO • Take advantage of bi-weekly 'FastSpring Friday' half-days • Work-from-home essentials reimbursement • Peer recognition programs and awards • Ongoing learning opportunities with education reimbursement • Paid maternity and paternity leave • Volunteering opportunities with donation matching • Quarterly employee events • Health and wellness