Customer Support Representative

Yesterday

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💰 Seed Round on 2023-03

Description

• Fresh off a successful round of funding, we're ready to expand our Customer Support team to support our rapidly growing user base. • We are looking to hire tech-savvy, experienced team members based in the Philippines to play a key part in delivering exceptional customer experiences. • Join us as we continue to grow! • Partner with Fathom users via email to answer questions and troubleshoot issues • Escalate bugs and technical concerns to our Technical Support and Engineering teams • Act as a voice for our customers, sharing feedback and advocating for future product enhancements • Deliver delightful experiences through our support channels, turning potentially frustrating moments into wins for both our users and Fathom • Advocate for process and productivity improvements for the Support team

Requirements

• Excellent verbal and written English skills (C1 or higher) • A passion for understanding the heart of a user’s issue and finding a clear, long-term solution • An open mind about learning and applying technical concepts • Motivation to go above and beyond for customers, and ensuring support is seen as a strength of our business • A desire to engage with the internal team, sharing questions, insights, and learnings • A growth mindset, open to feedback and areas of opportunity • A knack for working in gray areas, understanding we’ll build (and break!) many processes as Fathom continues to grow • The ability to work 40 hours per week, fully remote, starting at 9pm PHT Monday - Friday