Yesterday
β’ Fresh off a successful round of funding, we're ready to expand our Customer Support team to support our rapidly growing user base. β’ We are looking to hire tech-savvy, experienced team members based in the Philippines to play a key part in delivering exceptional customer experiences. β’ Join us as we continue to grow! β’ Partner with Fathom users via email to answer questions and troubleshoot issues β’ Escalate bugs and technical concerns to our Technical Support and Engineering teams β’ Act as a voice for our customers, sharing feedback and advocating for future product enhancements β’ Deliver delightful experiences through our support channels, turning potentially frustrating moments into wins for both our users and Fathom β’ Advocate for process and productivity improvements for the Support team
β’ Excellent verbal and written English skills (C1 or higher) β’ A passion for understanding the heart of a userβs issue and finding a clear, long-term solution β’ An open mind about learning and applying technical concepts β’ Motivation to go above and beyond for customers, and ensuring support is seen as a strength of our business β’ A desire to engage with the internal team, sharing questions, insights, and learnings β’ A growth mindset, open to feedback and areas of opportunity β’ A knack for working in gray areas, understanding weβll build (and break!) many processes as Fathom continues to grow β’ The ability to work 40 hours per week, fully remote, starting at 9pm PHT Monday - Friday
Apply Now4 days ago
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