Customer Experience Advocate - Europe

August 22

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Feastables

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Founded by Jimmy Donaldson, aka MrBeast, Feastables is setting out to build the most engaging brand on the planet, bringing the games, stunts and spectacle MrBeast is known for to your doorstep and grocery aisle!

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Description

• Assist in the development of FAQs, SOPs and onboarding materials for future customer experience associates • Understand all business systems, processes, and technology used in order to effectively communicate with the customer and various teams within the organization • Monitor and analyze customer interactions across various platforms to identify trends, pain points, and opportunities for enhancing the customer experience • Provide an outstanding customer experience via multiple service channels (email, chat, social channels, Discord, etc) • Develop and execute initiatives to increase customer satisfaction, loyalty, and retention, measuring the impact of these efforts through key metrics and feedback • Lead the response to customer feedback, coordinating with relevant departments to address concerns and implement solutions that improve the customer experience • Convey energy, excitement, authenticity, and a deep appreciation for Feastables’ mission and values

Requirements

• Proven experience in a CX role, with a track record of enhancing customer satisfaction and loyalty, preferably within the CPG or retail sectors • Strong analytical skills, with the ability to translate customer feedback and behavior into actionable insights and strategies • Exceptional communication and interpersonal skills, capable of effectively advocating for customers and collaborating with various teams • A passion for creating positive customer experiences and a deep understanding of customer service principles and practices • Familiarity with customer service software, such as Kustomer, Zendesk, Salesforce, or similar tools • Ability to manage multiple projects and priorities in a fast-paced, dynamic environment, making the most of limited working hours each week • A genuine interest in the creator and social media space, aligning with Feastables’ brand ethos • Ability to work EU timezones