Senior Account Manager

5 days ago

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Feedonomics

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Feedonomics is a premier product feed management platform that helps brands and retailers optimize their product data for eCommerce channels. The company offers a comprehensive solution that includes data ingestion, standardization, optimization, and syndication to enhance product visibility and drive sales across various marketplaces. With a dedicated support team available 24/7, Feedonomics ensures that its clients can manage and synchronize their product feeds efficiently to achieve greater ad performance and improve sales outcomes.

Feed Optimization • Omnichannel advertising • Google Shopping • Amazon • Bing Shopping

201 - 500 employees

Founded 2014

🛍️ eCommerce

☁️ SaaS

🤝 B2B

📋 Description

• We are seeking a highly motivated and experienced Senior Account Manager to develop and manage strategic relationships with key clients. • In this role, you will own both Feedonomics and BigCommerce platforms, spanning B2C and B2B segments. • Your primary focus will be on driving expansion and renewals within existing accounts while serving as the key point of contact to strengthen client relationships and deliver exceptional results.

🎯 Requirements

• Minimum of 7+ years managing complex B2B and/or B2C SaaS accounts with a proven track record of achieving retention and expansion goals in a subscription-based model. • Demonstrated ability to identify and capitalize on expansion opportunities within existing accounts while consistently exceeding renewal targets. • Proven success in managing global accounts and multi-regional teams, effectively navigating cultural differences, time zones, and language barriers. • Exceptional interpersonal and communication skills to build trust and foster long-term client relationships. • Strong strategic and data-driven mindset; experienced with CRM and customer success tools like Salesforce or Gainsight. • Ability to analyze customer usage data, track KPIs, and present data-driven insights to demonstrate ROI and identify growth opportunities. • Adept at negotiating and aligning customer goals with company objectives while collaborating effectively with internal teams and agency partners. • Comprehensive understanding of SaaS metrics, customer lifecycle management, and the ability to manage expectations across diverse stakeholders. • Experience acting as the ‘Quarterback’ for customer accounts, aligning internal and external efforts to achieve impactful results.

🏖️ Benefits

• Remote work set-up • Competitive pay • Unlimited PTO for salaried positions and up to three weeks for hourly employees • Medical, dental, vision (VSP) insurance, HSA, FSA, life insurance, and more • 401K retirement plans with company match • Family benefits, such as parental leave, transition benefit for new parents, newborn sick leave, adoption assistance, pet insurance and more • Internal Feedonomics skill certifications • Virtual and in-person team events • FeedoFUNds, a dedicated budget to foster and build relationships across the company for team events • Employee Resource Groups (ERG) • Referral bonus program