Customer Support Representative - Tier 1
4 days ago
Description
• The Customer Support Representative acts as a liaison between our customers and internal departments. • Responsible for creating product-focused resources and finding upsell opportunities. • Provide exceptional customer service and support via chat and Zoom calls. • Document customer-driven insights and advocate for customer needs.
Requirements
• Have 3 or more years professional experience in a customer-facing support role. • Have awesome English communication skills, both written and verbal. • Are comfortable on both chat and customer-facing Zoom calls. • Are comfortable creating customer support videos and articles. • Have sales experience.
Benefits
• Health and Dental Benefits that are fully paid by the company. • Employee Stock Options. • $1,000 personal learning credit per year. • Regular compensation evaluations and raises.
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